Ben & Jerry's Retail Logistics Manager

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

THE ROLE:

The Retail Logistics Manager (RLM) is responsible for delivering operational excellence across the U.S. retail logistics network. Through continuous improvement, proactive risk mitigation, and strong cross-functional collaboration, both internally and externally, the RLM ensures products reach customers efficiently while driving process optimization and business performance.

Through building strong partnerships across the business and with external suppliers, the RLM influences outcomes, aligns priorities, and resolves complex challenges ensuring a reliable flow of products across the retail network.

WHAT YOU'LL BE RESPONSIBLE FOR:

• Lead key distributor and logistics partnerships, working closely with distributors and internal teams to ensure reliable product flow, service levels, and execution across the U.S. and Canada retail network.
• Drive continuous improvement by evaluating logistics processes, systems, and performance data to improve inventory management, fulfillment, service, risk mitigation, and operational efficiency.
• Analyze supply chain performance and emerging risks to develop recommendations that support business decisions, cost optimization, and future growth.
• Partner with cross-functional teams across Ben & Jerry’s and the Magnum Ice Cream Company (TMICC) to identify opportunities, resolve issues, and support strategic priorities.
• Provide strategic supply chain support to EU Ops/SC teams, including but not limited to pricing strategy and 3rd party relationship management.
• Ensure supply chain systems and processes can support U.S. growth goals and plans and advise Global Head of Scooping on opportunities, needs, and challenges.
• Strategic and tactical management of Magnum Ice Cream customer ordering platforms
• Lead projects that strengthen retail supply chain capabilities, support franchisees' success, and improve operational performance across the retail network.
• Manage supply chain planning, service levels, budgets, issue resolution, and vendor performance to ensure a high level of operational execution.
• Support the Global Head of Scooping in key business initiatives, including project management, franchise communications, annual franchise meetings, and business systems support.
• Effectively integrate the retail supply chain with the broader TMICC and Ben & Jerry’s supply chain organizations to ensure alignment, scalability, and operational excellence.
• Serve as the retail logistics subject matter expert, providing guidance, resolving complex operational issues, and building trusted relationships with franchisees and internal stakeholders.

WE'RE LOOKING FOR SOMEONE WHO…

• Has minimum of 5 years of supply chain, business partnering, or project management experience in retail or a similar field.  
• Has a Bachelor’s degree in business, supply chain, retail management, or related field.  
• Has an understanding the retail industry, including franchise operations or related supply chain operations.  
• Ability to effectively lead and manage complex and cross functional relationships both internally and externally. 
• Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders at all levels.  
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.  
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.  
• Demonstrated ability to translate strategic plans into implementation plans that align with business objectives.  
• Experience working in a global environment and understanding cultural differences and their impact on business operations.  
• Proficiency in Microsoft Office and demonstrated ability to learn new systems.   
• This role will require  travel up to 20% of the time and may have up to 10% non- traditional work hours.  
• Core Values: Commitment to integrating Ben & Jerry’s core values into all aspects of the role, ensuring alignment with the company’s mission and vision. 

WHAT YOU'LL GET

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage 
• Health and wellbeing support, including employee assistance programs and wellness initiatives 
• Health-related savings and spending accounts 
• Retirement savings programs with a competitive matching plan 
• Additional employee perks (e.g., corporate discounts, commuter or learning support) 

Benefits vary by country and are subject to plan terms and eligibility. 

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.