- Location
- India Hyderabad (Galaxy)
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Seniority
- Entry
- Closing date
- Today
- Source
- Workday
Description
About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
Zelis is seeking an experienced Technical Delivery Manager (TDM) to lead delivery for our Payments Technology Product division. This role will be responsible for end-to-end delivery management, technical leadership, and stakeholder alignment across multiple product teams. The ideal candidate comes from a strong .NET engineering background, has managed large, cross-functional teams (30+ members), and has deep experience delivering scalable, secure payment platforms.
Key Responsibilities
Delivery & Program Management
• Own end-to-end delivery of multiple product streams within Payments Technology.
• Drive predictable, high-quality delivery across multiple Agile/Scrum teams.
• Manage delivery plans, milestones, dependencies, risks, and mitigation strategies.
• Ensure alignment with product roadmaps, business priorities, and regulatory timelines.
• Track and report on delivery KPIs (velocity, predictability, quality, defects, SLA adherence).
Technical Leadership
• Provide hands-on technical oversight leveraging a strong .NET / Microsoft technology stack background.
• Partner with Architects to ensure:
o Scalable, secure, and resilient payment solutions
o Adherence to Zelis engineering standards and best practices
• Guide teams on modern .NET practices, microservices, APIs, cloud-native design, and DevOps.
• Support technical decision-making, design reviews, and production readiness.
Team & People Management
• Lead and manage 30+ resources including Engineering Managers, Tech Leads, Developers, QAs, and BAs.
• Build high-performing, accountable, and motivated teams.
• Mentor Engineering Managers and Tech Leads on delivery, execution, and people leadership.
• Support hiring, onboarding, performance management, and career development.
Product & Stakeholder Collaboration
• Act as a key bridge between Product Management, Engineering, Architecture, QA, DevOps, and Operations.
• Partner closely with Product Owners to:
o Refine backlog
o Prioritize features
o Balance technical debt and business value
• Communicate delivery status, risks, and dependencies to senior leadership and business stakeholders.
Payments & Compliance Focus
• Ensure solutions meet payment industry standards, security, and compliance requirements (HIPAA, PCI, SOC2 where applicable).
• Manage integrations with external payment partners, banks, and third-party vendors.
• Drive stability, availability, and performance for mission-critical payment systems.
Required Qualifications
Experience
• 12+ years of overall IT experience with 5+ years in a Technical Delivery Manager / Program Manager role.
• Proven experience managing large engineering organizations (30+ team members).
• Strong background delivering enterprise-scale product platforms, preferably in payments, fintech, or healthcare.
• Extensive experience in Agile / SAFe delivery models.
Technical Skills
• Strong hands-on background in:
o .NET / C# / ASP.NET Core
o RESTful APIs and microservices
o SQL Server / relational databases
• Experience with:
o Cloud platforms (Azure preferred)
o CI/CD pipelines and DevOps practices
o Event-driven and distributed systems
• Ability to engage deeply in architecture and design discussions (even if not coding daily).
Leadership & Soft Skills
• Excellent people leadership and stakeholder management skills.
• Strong communication skills with the ability to influence at senior leadership level.
• Proven ability to manage complex dependencies across multiple teams and products.
• Results-driven, execution-focused, and comfortable operating in a fast-paced product environment.
Preferred Qualifications
• Experience in Payments, FinTech, Healthcare Technology, or high-compliance environments.
• Prior experience working in Product-led organizations.
• SAFe Agilist / PMP / Scrum certifications.
• Experience managing geographically distributed teams.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
