Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Job Description

Roles and Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. 

• Completing Preventative Maintenance and Field Modification Instructions.

•  Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.

• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• Participating in an on-call rotation, providing remote support by phone to customers.

Quality Specific Goals:

1.    Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

2.    Complete all planned Quality & Compliance training within the defined deadlines

3.    Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

4.    Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 

5.    Ensure timely dispatch closure (if applicable)

6.    Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable) 

7.    Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications:

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Required diploma: electronics or electromechanics.

• Languages: Dutch and English required; French is a plus.
   

Desired Characteristics:

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization.  Relates well to people at all levels.  Manages conflict.

• Shares Expertise: Applies specialist and detailed technical expertise.  Develops job knowledge and expertise through continual professional development.  Shares expertise and knowledge with others.  Uses technology to achieve work objectives.  Demonstrates an understanding of different organizational departments and functions.

• Organizing & Executing: Focuses on customer needs and satisfaction.  Sets high standards for quality and quantity.  Monitors and maintains quality and productivity.  Works in a systematic, methodical and orderly way.  Consistently achieves project goals. Takes responsibility for actions, projects and people.  Takes initiative, acts with confidence and works under own direction.  Initiates and generates activity.

• Communicating: Speaks clearly and fluently.  Expresses opinions, information and key points of an argument clearly.  Makes presentations and undertakes public speaking with skill and confidence.  Responds quickly to the needs of an audience and to their reactions and feedback.  Projects credibility.

• Coping with Pressure: Works productively in a pressurized environment.  Keeps emotions under control during difficult situations.  Balances the demands of a work life and a personal life.  Maintains a positive outlook at work.  Handles criticism well and learns from it.

• Supporting & Cooperating: Demonstrates an interest in and understanding of others.  Adapts to the team and builds team spirit.  Listens, consults others and communicates proactively.  Supports and cares for others.  Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority.  Follows procedures and policies.  Compiles with legal obligations and safety requirements of the role.
   

About Us

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 

GE HealthCare - Creating a world where healthcare has no limits

#LI-SV1

Additional Information