- Location
- Honduras, Santo Domingo, Dominican Republic · published · Mexico City, Mexico City, Mexico · Buenos Aires, Buenos Aires, Argentina · Central Luzon, Philippines · Eastern Visayas, Philippines · Mimaropa, Philippines
- Type
- Full-time
- Department
- Healthcare
- Source
- Workable
Description
Work From Anywhere in LATAM and the Philippines
Work Schedule: Mon–Fri 10:00 AM – 8:00 PM EST | Sat–Sun 12:00 PM – 4:00 PM EST
Compensation Range: $1,000 - $1,500 USD/month based on experience
A direct-to-consumer telehealth company in the health optimization space is looking for a Customer Support Concierge to serve as the front line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment.
The business delivers modern, physician-guided therapy through a fully remote, tech-enabled model, coordinating directly with pharmacy partners to fulfill patient treatment plans. The team is lean, venture-backed, and building its customer experience function from the ground up.
Day-to-day, this role owns multi-channel inbound support, verifies pharmacy orders against each patient's products and dosages, coordinates with pharmacy partners to resolve fulfillment issues, and follows up with inbound leads to guide them toward starting treatment. Success means a high-touch, accurate, and reliable support operation with measurable lead conversion and minimal order errors.