Sr Payroll Associate (Spanish Speaking + Global Payroll)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview

The Payroll Specialist supports end-to-end payroll operations for assigned LATAM countries from a global delivery environment, ensuring accurate, compliant, and timely payroll execution. The role partners with In-Country Partners (ICPs), clients, and internal stakeholders to deliver high-quality payroll services and resolve complex issues in a multi-country environment.

Key Responsibilities

• Execute end-to-end payroll processing for assigned LATAM countries (e.g.: Mexico, Colombia, Brazil, Argentina, etc)
• Review payroll inputs, outputs, reconciliations, and variance reports
• Partner with ICPs to ensure accurate and timely payroll delivery
• Investigate and resolve payroll discrepancies and client/employee queries within SLAs
• Support GTN balancing, statutory reporting, and compliance activities.
• Manage client interactions and handle escalations with appropriate ownership
• Support integrations (employee data, time files) and drive root cause resolution. Conduct root cause analysis (RCA) and drive corrective and preventive actions
• Maintain strong stakeholder relationships across clients, ICPs, and internal teams
• Contribute to process improvements, documentation, and knowledge sharing
• Ensure adherence to internal controls, SOC requirements, and year-end activities
• Review and approve payroll reconciliations, variance analyses, audits, and payroll outputs.
• Serve as an escalation point for complex payroll issues, client concerns, and compliance-related matters.
• Mentor and support junior payroll team members through coaching and knowledge sharing.
• Drive process improvements, standardization efforts, and payroll transformation initiatives. Ensure compliance with internal controls, SOC requirements, and audit standards.

Required Qualifications

• 4–6 years of payroll experience with strong exposure to LATAM payroll
• Experience supporting payroll via ICP (In-Country Partner) model
• Advanced Spanish proficiency (B2/C1+) with ability to manage business communication
• Experience supporting one or more LATAM countries (multi-country preferred)
• Experience in handling client escalations and complex payroll issues.
• Strong understanding of payroll compliance, reconciliations, and controls
• Strong analytical, problem-solving, and stakeholder management skills.
• Advanced Excel skills (Pivot Tables, VLOOKUPs, formulas) for payroll analysis
• Ability to work in LATAM-aligned shifts (evening/night IST as required)

Preferred Qualifications

• Experience with UKG Pro or other global payroll platforms
• Experience in shared services/global delivery model
• Exposure to payroll implementations or transitions
• Relevant Payroll certification (CPP or FPC equivalent)

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]