Customer Service Associate

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Job Description:

Job Summary
To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.

Marken, UPS Healthcare Precision Logistics, the Clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.

Essential Requirements: Fluency in English and Czech

Responsibilities:

• Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable
• Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
• Working with customers internal and external on a daily basis, with the aim of developing an excellent working relationship
• Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process
• Liaise with all relevant departments withing the Global and Domestic Marken network to ensure all customer requirements are met
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
• Entering clinical trial sites into the Marken internal database
• Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues
• Preparing, verifying and distributing country specific project documentation
• Attending customer meetings and teleconferences when required

Qualifications:

• High school diploma, GED, or International equivalent
• Fluency in Czech and English is essential for this role
• Strong written and verbal communication skills
• Multi-tasking abilities
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Willing to work flexible hours and overtime on occasion
• Good working knowledge of computers
• Thorough understanding of the aviation and airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills
• Team player mentality with ability to work on own initiative
• Flexibility in working hours, including weekend and bank holidays when required

Employee Type:
 

Permanent

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