Customer Sales & Service Representative

Summary of the Role  

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. 

Responsibilities  

• Must maintain 100% commitment to safety policies and procedures 

• Partners with Sales Representatives to provide sales quotes 

• Processes incoming inquiries into company sales system 

• Quotes customers using working knowledge of product 

• Successfully achieves budgeted Branch sales goals 

• Assists A/R personnel in creating and establishing new accounts and follows up on collections 

• Coordinates with Sales Representatives and Branch management to keep account activities updated 

• Monitors delivery date commitments and expedites where appropriate 

• Monitors customer specific inventory for sales order fulfillment 

• Builds and maintains strong internal and external relationships 

• Provides technical/service support to account management, branch management and internal and external customers 

• Perform other duties as trained and qualified for 

Skills and Abilities  

• Possess excellent customer service skills 

• Ability to interact with customers and team-members in a professional manner 

• Ability to work independently  

• Ability to work in a fast-paced environment 

• Ability to multitask and prioritize responsibilities 

• Must have excellent communication skills, both oral and written 

• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure  

• Must be able to perform calculations using whole numbers, fractions, and decimals. 

• Moderate computer skills including MS Word, Excel, internet, customer portals and email 

• Must be able to successfully utilize the company software 

Minimum Qualifications 

• Minimum of 1 year Business to Business Customer Service Experience 

• High School Diploma or Equivalent 

• Must be 18 years of age or older 

• Moderate computer skills including MS Word, Excel, internet, customer portals and email 

• Ability to perform basic math 

• Ability to work overtime, as required 

• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) 

Preferred Qualifications 

• 1-3 years of customer service experience in industrial distribution  

• Previous experience utilizing an ERP system 

• Product knowledge in hose, gasket and conveyor systems a plus 

Physical Requirements and Work Environment 

This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. 

• Ability to work in a stationary position for extended periods of time. 

• Frequent operation of a computer, keyboard, mouse, and other standard office equipment. 

• Ability to comprehend and follow instructions and safety procedures. 

• Ability to read, write and communicate in English 

• Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. 

• Ability to respond to safety signals, alarms, and verbal instructions. 

• Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. 

• Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. 

Equal Opportunity Employer   

It is our policy to employ qualified persons without regard for veteran or disability status.  

Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.