- Salary
- $17 – $25
- Location
- 789 Central Avenue Dover (Main Building), United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
HOSPITAL OF CHOICE AWARD!Amazing Benefits
Night Shift Differential
Essential Functions
Greet patients in a professional and friendly manner
Collect and verify patient demographic and insurance information, as well as enter information into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies/procedures to patients
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager
Qualifications
Experience Minimum Required • Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education. Experience Preferred/Desired • Previous experience in a healthcare setting. Preferably in a hospital setting
Education Minimum Required • High School Diploma or equivalent experience minimum of 1 year working in a customer service setting
Special Skills Minimum Required • The ability to multi-task in a fast-paced environment. • Present in a calm, professional manner. • Requires the knowledge and ability to utilize various computer and on-line applications. • Offer exemplary internal and external customer relations. • Strong relationship building skills. • The knowledge of medical terminology and insurance authorization. • Good communication skills, both written and verbal. • Have a general understanding of the impact Patient Access has on Revenue Cycle.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/Hourly
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
