- Salary
- C$200k – C$240k/yr
- Location
- Toronto, Ontario
- Workplace
- Remote
- Type
- Full-time
- Department
- Microsoft
- Seniority
- Director
- Experience
- 5+ years
- Source
- Lever
Description
At TTEC Digital, everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers.
The Engagement Director is responsible for leading, guiding, and owning multiple complex, large transformation engagements and ensuring client success, which includes ensuring business objectives and outcomes are met, overseeing end-to-end successful delivery of multiple large programs, delivering financial metrics around the program portfolio, and managing client relationships and escalations. In addition, this position is responsible for assisting in cross-sell, up-sell, driving CSAT, SME knowledge & best practices across the entire Consulting & Delivery practice.
