Merchant Support Specialist

Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.  

We're looking for a motivated specialist who wants to build a career in payments and grow into a Merchant Support role - becoming the go-to person for our clients on everything related to payment processing and account management.

This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.

Requirements for the candidate:

• Experience in payments, fintech, e-commerce
• Strong analytical, pattern recognition and problem-solving skills
• Basic understanding of card payments workflow and 3D Secure
• Basic understanding of APIs, HTTP requests, JSON, and web technologies
• English (to email with clients, read and interpret technical documentation)
• Manage multiple requests and priorities simultaneously
• Strong attention to detail and ability to solve problems individually
• Adaptability to new patterns, quick-learner
• Comfortable working with SLAs/ticketing systems such as Jira.

Nice to have:

• Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
• Experience with API testing tools (e.g. Postman)

What Merchant support specialist does:

• Onboard new clients and helps them integrate our API & launch payment methods
• Investigate client-reported incidents & assist with questions via ticketing system
• Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
• Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
• Escalate requests to appropriate teams and facilitate/track them through resolution
• Contribute to internal documentation

What we offer:

• Stable salary and official employment
• Paid time off and holiday gifts
• Corporate insurance and English courses (after the probation period)
• Opportunity to join a growing international payments business
• Flexible work environment
• Career growth 
• Remote or office (Kyiv)

Why join us?

Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!

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We can’t wait to welcome you to our team! 🤩