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The Administrative Assistant 3 (Senior) provides high-level administrative and operational support to senior leaders who lead large and complex teams. This role operates with independent judgment when needed, adapting quickly to shifting priorities and ambiguous situations. The ideal candidate is a proactive problem-solver with deep organizational expertise, strong communication skills, and a forward-looking orientation toward digital and AI-enabled productivity. Decisions typically span methods, tactics, and processes for administrative and operational tasks.

Executive & Operational Support

• Proactively manage calendars, appointments, and shifting priorities for assigned leaders or teams, ensuring alignment with business objectives
• Anticipate scheduling conflicts, prepare alternatives, and optimize time allocation
• Serve as a liaison across departments, ensuring effective communication and coordination

Communication & Information Management

• Draft, edit, and proofread high-quality communications (correspondence, presentations, reports, meeting materials) with professionalism and attention to detail
• Manage inbound communications (calls, emails, messages), triaging and prioritizing with discretion
• Maintain confidentiality of sensitive information and exercise sound judgment in handling escalations

Meeting & Event Coordination

• Plan and coordinate meetings, workshops, and events (virtual and in-person), including logistics, materials, agendas, and follow-ups
• Support meeting effectiveness by preparing briefing materials, capturing action items, and tracking key deliverables
• Arrange travel and manage associated logistics and expense processes

Process & Workflow Optimization

• Identify opportunities to improve administrative workflows, tools, and processes
• Standardize repeatable tasks (e.g., templates, tracking mechanisms, reporting formats)
• Support light operational tracking (budgets, invoices, project trackers, or team initiatives)

Digital & AI Productivity Tools

• Leverage modern tools (Microsoft 365 suite, Teams, SharePoint, collaboration platforms, workflow tools) to improve efficiency and transparency
• Apply AI productivity tools (e.g., Microsoft Copilot, Claude, Google Gemini) to accelerate drafting, summarization, research, meeting preparation, and routine task automation
• Proactively track developments in AI and productivity technology, identifying tools and features that could benefit individual and team effectiveness
• Maintain digital filing systems, ensuring organization, accessibility, and compliance
• Support data entry, reporting, and basic analysis using spreadsheets and dashboards

Office & Administrative Operations

• Oversee office operations where applicable (supplies, inventory, coordination of services)
• Manage document lifecycle processes (distribution, filing, archiving)
• Support onboarding logistics and team coordination activities

Decision-Making & Scope

• Exercises independent judgment in prioritizing competing requests and managing multiple stakeholders
• Adapts processes and approaches based on evolving business needs with comfort navigating ambiguity
• Works with limited guidance, leveraging experience and organizational knowledge to deliver outcomes

Use your skills to make an impact
 

Required Qualifications

• 10+ years of administrative experience, including at least 3-years supporting senior leaders or complex, cross-functional teams
• Proficient in Microsoft Outlook, Word, PowerPoint, and Excel (intermediate level: data organization, tracking, basic formulas)
• Strong written and verbal communication skills; able to draft professional correspondence and materials independently
• Demonstrated use of AI tools (e.g., Copilot, Claude, Gemini) for administrative or productivity tasks
• Curiosity about emerging AI and productivity tools; actively follows developments that could improve individual and team effectiveness
• Ability to manage multiple competing priorities under tight timelines
• Strong attention to detail and accuracy
• Capacity to maintain confidentiality and exercise sound judgment
• Comfort operating with ambiguity and adapting to changing needs in a fast-moving environment
• Strong organizational skills and a continuous improvement mindset

Key Competencies

• Proactive Execution – Anticipates needs and resolves issues before they escalate
• Business Acumen – Understands team priorities and aligns support accordingly
• Stakeholder Management – Effectively interacts across levels and functions
• Digital & AI Fluency – Uses modern tools and AI to automate, streamline, and improve workflows; stays current on emerging productivity technologies
• AI Curiosity – Actively experiments with AI tools, identifies practical applications, and shares relevant developments with the team
• Written Communication – Produces clear, polished communications and materials with minimal direction
• Attention to Detail – Ensures accuracy in communications and deliverables
• Discretion & Trust – Handles sensitive information with professionalism
• Resilience & Adaptability – Stays effective and composed through shifting priorities and ambiguous situations
• Operational Excellence – Continuously improves how work gets done

Preferred Qualifications

• Associate's or Bachelor's Degree
• Advanced proficiency in Microsoft Excel (pivot tables, data analysis, reporting)
• Experience supporting C-suite or senior technology leaders
• Experience with:
  • Calendar optimization and executive scheduling at scale
  • Event or meeting planning for distributed or hybrid teams
  • Document management and workflow tools (SharePoint, OneDrive)
  • Corporate travel and expense platforms (e.g., Concur)
  • Strong research, editing, and content preparation skills
  • Familiarity with AI prompt best practices or experience integrating AI into daily work routines
  • Experience supporting geographically distributed or hybrid teams

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$53,100 - $72,500 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.