Campground Guest Service Agent - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

 

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As a Campground Guest Service Agent you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

 

Job Summary:

Campground Guest Service Agents are responsible for checking guests into campground spaces, providing great customer service and being subject-matter experts on Yellowstone National Park.

 

The Details:Position Type: SeasonalSeason Dates: April 2027 to October 2027Pay: $16.25/hour

 

Life in Yellowstone: 

• Fully self-contained RVers ONLY
• $140 will be taken out of your paycheck bi-weekly to cover site, water, sewage,& electric
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

• Provide our guests with the best in service, courtesy, and care in a timely manner.
• Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
• Resolve any site discrepancies.
• Alert Manager to guest problems or concerns.
• Document guest problems and/or complaints using correct forms and procedures.
• Make, confirm, assist, and cancel reservations, including promoting and selling park activities.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout..
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.

Qualifications

• Human relation skills - must be a people person who thrives on public contact.
• Strong communication skills, ability to listen and evaluate.
• Problem solving skills, able to evaluate and select a course of action for challenges that arise.
• General/Basic computer skills.
• Sales & basic accounting skills.
• Typing skills.
• Ability to work with minimal supervision.
• Ability to learn quickly and follow instructions accurately.
• Ability to learn technical aspects of the registration process, including computer operation.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse people and situations.

Physical Requirements include:

• Lifting up to 25 lbs.
• Standing for up to 8 hours per shift.
• Requires bending, stretching, and reaching throughout a shift up to 8 hours.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.