Collections Specialist

B M A G R O U P

Job Description

Collections Specialist – Dominican Republic

Location	Santo Domingo, Dominican Republic (on-site / hybrid)
Reports to	Accounting Operations Supervisor – Finance Shared Service Center
Department	Finance – BMA Group
Scope	Collections for all BMA Group clients – Puerto Rico, Dominican Republic, Costa Rica, Panama, and USA

Position Summary

Owner of BMA Group's collections cycle end to end: from the moment an invoice is issued until the payment is applied in the system. The Collections Specialist confirms that every invoice reached the client with complete information, keeps every account under active follow-up, and ensures cash comes in on time. This role serves the entire group from the Finance Shared Service Center and works closely with Billing, Account Managers, Treasury, and the corporate Finance team. Strong English proficiency is required for daily contact with multinational clients.

Key Responsibilities

Invoice Confirmation & Follow-up

• Confirm with each client the receipt of every issued invoice and validate that it contains all required information and supporting documents (PO, approved hours, client portal submissions).
• Execute proactive collection calls and emails according to each client's follow-up calendar.
• Monitor the AR aging across all countries and follow up on payment promises until fulfilled.

Cash Application

• Record and apply received payments in the system within 48 hours, with the correct invoice and client reference, ensuring the portfolio reflects real balances.
• Issue and reconcile client account statements; resolve differences and open items.

Disputes & Escalation

• Channel invoice disputes and corrections with the Billing team and the Account Managers of each account.
• Prepare the weekly collections status report and cash inflow projection, and escalate at-risk accounts to the Accounting Operations Supervisor on time.

Tools & Process

• Work with the Shared Service Center's tools, including the BMA Collection App, and propose improvements to the collections process.

Requirements

• Experience: 2+ years in collections, accounts receivable, or equivalent accounting functions (ideally in staffing, BPO, or services).
• Language: Professional English (written and spoken) — required; the portfolio includes multinational clients.
• Education: Bachelor's degree in Accounting, Finance, or Business Administration from a top-tier university.
• Technical: Advanced Excel; experience with ERPs and client portals (Ariba, Coupa, or similar) preferred.

Competencies

• Firm yet courteous communication with clients at all levels.
• Attention to detail and numerical accuracy.
• Organization, autonomy, and results orientation.
• Ability to manage deadlines, multiple priorities, and confidentiality.

Key Performance Indicators

• DSO and % of past-due portfolio across the group.
• Payments applied within 48 hours.
• Compliance with the follow-up calendar and payment promises.
• Invoices confirmed as received by the client within the week of issuance.