Director of Clinical Services

Job Summary and Responsibilities

At American Mercy Home Care, we strive to embody our mission of delivering hope and healing to those we serve. The Director, Clinical Services is responsible for the planning, direction, coordination, supervision, evaluation and provision of all clinical services provided by the assigned facility location.  

• Mission & Values Adherence: Champion CHI Health at Home and CommonSpirit Health's mission, values, strategic goals, and high standards of customer service.
• Ethical Conduct & Compliance: Uphold the Corporate Compliance Program.
• Operational Support: Provide prompt and professional assistance to office and clinical staff.
• Quality Care Oversight: Direct the accurate, complete, and timely provision of quality patient care and services, ensuring individualized patient plans of care are appropriate and in compliance with all regulatory, operational, and financial requirements.
• Clinical Record Compliance: Assure the accuracy, completeness, and timeliness of all clinical records, meeting regulatory, operational, and financial requirements.
• EMR Workflow Completion: Guarantee that all HCHB clinical workflow for both the Director of Clinical Services (DCS) and Manager of Clinical Services (MCS) is completed and current by the end of each business day.
• Outcome Monitoring & Improvement: Monitor clinical outcome results (utilizing SHP and company data), develop, and implement plans for continuous improvement.
• Clinical Performance Management: Monitor and evaluate clinical performance measures, including productivity standards, documentation completion standards, and patient care management, developing and implementing action plans based on results.
• Clinical Documentation Expertise: Ensure the ongoing development of clinical employee knowledge, understanding, and appropriate completion of OASIS, initial and ongoing physician orders, and all other clinical documentation tools.
• Information Dissemination: Ensure accurate, complete, and timely communication of regulatory, operational, and financial information to clinical and applicable office associates.
• Performance Excellence: Establish and manage an "expectation of excellence," maximizing direct reports' contributions through goal alignment, frequent coaching, mentoring, and accurate performance feedback.
• Staffing & Productivity: Ensure appropriate staffing levels are maintained, promote staff competency, and monitor nursing, intake, and dietitian productivity.
• Associate Development: Provide education and training in support of career goals and organizational objectives, promoting positive associate morale through team spirit, belonging, and recognition.
• Branch Involvement: Actively participate in branch activities such as strategic planning, Professional Advisory Group meetings, budget development, financial performance analysis, and provide sales support when necessary.
• Administrator of Record: May serve as the Administrator of Record with the State Regulatory agency.

Job Requirements

• Current RN license (BSN preferred), Physical Therapist license, or Occupational Therapist license in good standing with the State of Ohio.
• CPR or BLS certification (current).
• Three years of management experience required.
• Two years of home care or hospice experience required; one year in hospital nursing preferred.

Where You’ll Work

CommonSpirit Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.