Senior Catering Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role
Senior Catering Sales Manager are accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible Room RevPar and achieving F&B costs as well as achieving group organizers satisfaction for the overall hotel’s success.

What you will do

The ability to respond to all telephone and walk in inquiries regarding catering space according to Four Seasons standards and score 90% on test calls.
The ability to maintain an active trace/follow-up system on all account management action plans and personal sales calls as well as timely GOLDEN S&C input.
The ability to negotiate with clients and achieve maximum revenue/profit potential in both rooms and banquets while satisfying client needs.
The ability to finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas.
The ability to be well informed of hotel’s services and facilities as well as all of competitions’ banquet space, facilities and pricing.
The ability to provide input on the marketing plan and budget.
The ability to assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.
The ability to coordinate with other departments to ensure quality of guest satisfaction and timely follow up are done.

What you bring

Good oral communication skill in Chinese & English.
Computer skills and knowledge including but not limited to Excel, Word, PowerPoint, GOLDEN S&C, Internet and Opera.
Previous catering or sales related experience minimum 2 years with proven track record.
Luxury hotel Sales preferred or operational hotel experience (minimum of 3 years).  Proven sales track record a plus.
Is able to travel approximately 10%-20% of the time.
  
What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

Forty hours over a five day period;  scheduled days and times may vary based on need.