- Location
- Kuala Lumpur, Malaysia
- Type
- Full-time
- Department
- Administration
- Education
- Bachelor
- Source
- Workday
Description
KEY ACCOUNTABILITIES
Operational Execution, Query Handling and Case Management
Act as first operational contact for standard HR administration queries and execute assigned Employee Administration activities accurately and on time according to defined work instructions, SLAs and quality standards
Process Employee Administration requests and cases in case/ticket management tools, ensuring timely updates, documentation and closure
Provide service-oriented guidance on process steps, documentation, system actions and timelines, and escalate complex or policy-related cases to the appropriate Tier 2 contact, HR partner or process expert
Coordinate required inputs with employees, managers, HR stakeholders and service partners to complete assigned activities
Employee Data, Documentation and Reporting
Maintain accurate employee master data in HR systems, including address changes, personal data, job and organizational changes, employment details, mass updates where applicable and other employee record updates
Prepare, review, maintain and archive employee records, HR documentation, certificates, attestations and confirmations in line with applicable templates, procedures and controls
Prepare standard and ad hoc Employee Administration reports, data extracts, KPI inputs and status updates according to defined templates and timelines
Ensure completeness, consistency and confidentiality of employee data, records, reports and process documentation
Departure and Redeployment Administration
Administer standard departure-related process steps, including resignation, retirement, termination and other offboarding administration activities
Support administrative management of redeployment cases, including HR data updates, documentation follow-up and coordination of operational process steps
Track completion of departure and redeployment activities, provide required reporting inputs and escalate complex, sensitive or policy-related cases to the Team Lead
Process Knowledge, Compliance and Continuous Improvement
Maintain process knowledge and support updates to knowledge articles, work instructions and standard templates based on process changes and operational experience
Exchange regularly with process experts and adjacent teams to clarify process questions, improve resolution quality and support consistent service delivery
Execute activities in compliance with HR policies, internal controls, audit requirements and data privacy standards
Support Employee Administration projects, implementation of process changes and continuous improvement activities where required
JOB REQUIREMENTS
Education
Bachelor's degree in Human Resources, Business Administration, Economics, Administration, Information Systems, or related field
Coursework or practical exposure in Employee Administration, HR Administration, HR systems, employee data management, reporting or hire-2-retire processes is beneficial
Experience
A minimum of 2–5 years of relevant experience in Human Resources, HR Operations, HR and Employee administration, shared services or service delivery
Experience with employee master data maintenance, HR documentation/certification support, standard or ad hoc HR reporting, departure/redeployment administration or case/ticket handling
Experience working in a process-driven operational environment with SLAs, work instructions and controls is beneficial
Knowledge and skills
Understanding of Employee Administration process steps within the hire-2-retire value chain
Knowledge of employee master data maintenance, employee records, standard reporting, documentation/certification support, departure administration and redeployment administration
Experience working with HR systems, reporting/data extraction functionality and case/ticket management tools; Workday Core HCM experience is required, Cornerstone is beneficial
Ability to follow work instructions, maintain data accuracy and meet defined timelines
Service-oriented communication skills with employees, managers, HR stakeholders and business contacts
Analytical and problem-solving skills for standard operational and reporting issues
Basic HR compliance awareness, including data privacy and internal controls
Other requirements
Good command of both oral and written English
Good command of an additional language is beneficial
Ability to handle confidential information and HR data securely
Strong attention to detail for employee data, reports and HR documentation