Client Data Lead

Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

About the role

The Client Data Lead ensures that client data across Global Clients is accurate, structured, governed and valuable. The role serves as the primary data steward for client data quality, client hierarchy governance and configuration standards within CEP (CRM) and related client relationship management platforms. Working across Global Clients, divisions, IT teams and business stakeholders, the role drives standardized ways of working, reporting adoption and continuous improvement so that client data supports operational excellence, sales effectiveness, digital solutions and client-facing services.

Responsibilities:

• Own client data standards, client hierarchy governance and measurable data quality improvements.

• Drive CEP (CRM) process compliance, user adoption and business requirements gathering across Global Clients.

• Lead the Global Clients CEP Key User community and develop an effective support model.

• Deliver dashboards, KPIs, trend analyses and actionable insights to Global Clients leadership.

• Identify opportunities to use AI and emerging technologies to improve operational and leadership ways of working.

• Continuously improve processes, platform configuration and data quality, and report progress to leadership.

• Create training materials, standards, guidance and reusable knowledge resources.

• Align Global Clients, divisions and IT teams around client data priorities and agreed ways of working.

Requirements:

• Experience in project, process or change management, ideally in an international and cross-functional environment.

• Demonstrated ability to independently drive process standardization, adoption and continuous improvement.

• Strong stakeholder management and communication skills, with experience working across business and IT teams.

• Ability to manage multiple priorities, projects and stakeholder groups in a fast-paced environment.

• Strong working knowledge of Microsoft 365, particularly PowerPoint, Excel, SharePoint and Planner.

• Experience with client data governance, data quality, reporting or CRM platforms is advantageous.

• Knowledge of Power BI, Power Platform, data analytics, statistical analysis tools or AI-enabled reporting is advantageous.

Person Specifications and Skills:

• Independent, structured and analytical, with a practical problem-solving mindset.

• Collaborative and confident in building alignment across functions, divisions and technology teams.

• Proactive in identifying improvement opportunities and taking ownership of implementation.

• Able to translate complex data and business needs into clear standards, processes and actionable insights.

• Adaptable and comfortable working with changing workflows and evolving priorities.

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If this sounds like the right next step in your professional career, don't hesitate and apply!