Systems & Training Analyst

Description

Tillman FiberCo is building a network with future-forward technologies, systems and network architecture that will be ultimately capable of delivering 40Gbps+ to customers. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. 

The Systems & Training Analyst supports the continuous improvement, standardization, and adoption of business processes and systems across Tillman FiberCo. This role serves as a bridge between business operations and technology, translating operational needs and system changes into clear requirements, documented processes, tested solutions, and practical resources that support employees and business stakeholders.

Working cross-functionally with department leaders, process owners, IT/ERP teams, training specialists, and external vendors, the analyst evaluates existing workflows, identifies opportunities for improvement, coordinates testing and implementation readiness, and develops documentation and training resources that promote consistency, efficiency, and accountability.

The ideal candidate is analytical, detail-oriented, and comfortable navigating both business processes and technology. This individual will independently manage assigned deliverables while working collaboratively with designated stakeholders who retain business-process ownership, approval authority, and production system control.

Core Responsibilities

Business Process Analysis & Improvement

• Facilitate process discovery and stakeholder discussions to evaluate existing workflows, identify inefficiencies, gaps,      handoffs, and control requirements.
• Document current-state and future-state processes, identifying opportunities for standardization, automation, and operational improvement.
• Translate business needs into functional requirements, acceptance criteria, and process-to-system mappings.
• Maintain requirements documentation and traceability throughout review, approval, testing, and implementation.

Systems Support & Implementation Readiness

• Coordinate user acceptance testing (UAT), regression testing, defect tracking, retesting, and business-owner acceptance for      system enhancements and changes.
• Document, evaluate, and triage application issues, coordinating resolution with appropriate business and technical teams.
• Assess potential impacts of system upgrades, patches, enhancements, and automation initiatives in collaboration with technical partners.
• Support change-impact assessments and implementation readiness reviews to ensure affected stakeholders, processes, and      documentation are prepared for deployment.

Documentation & Knowledge Management

• Develop, maintain, and organize standard operating procedures (SOPs), methods and procedures (M&Ps), process maps, job      aids, templates, and knowledge articles.
• Establish consistent documentation standards, including review cycles, approval workflows, version control, and      centralized publishing.
• Partner with department stakeholders to ensure documentation accurately reflects approved business practices and current      system functionality.
• Maintain accessible knowledge resources that support operational consistency, employee onboarding, and ongoing process      adoption.

Training & Change Management

• Develop and coordinate training materials, user guides, and supporting resources for new processes, system enhancements,      and operational changes.
• Assist with training sessions, pilot programs, and employee communications to support successful implementation and adoption.
• Gather user feedback, monitor adoption challenges, and identify opportunities for additional training or process refinement.
• Collaborate with business owners and training specialists to ensure employees understand updated procedures and system      functionality.

Project Coordination & Stakeholder Collaboration

• Coordinate assigned initiatives, stakeholder reviews, deliverables, decisions, and implementation milestones.
• Maintain visibility into project status, dependencies, risks, and outstanding action items; escalate issues as appropriate.
• Facilitate communication between business teams, technical resources, and external vendors to support timely execution and resolution.

Initial Priorities & Measures of Success

During the first 6–12 months, the analyst will focus on:

• Developing an understanding of the company's systems, processes, governance structure, and stakeholder responsibilities.
• Inventorying assigned business processes, system dependencies, and existing documentation.
• Establishing consistent templates and standards for process documentation, requirements, testing, and knowledge management.
• Addressing documentation gaps and implementation-readiness backlogs.
• Supporting assigned system enhancements, process improvements, and employee adoption initiatives.

Success in this role will be measured by the accuracy and quality of deliverables, completeness of testing and documentation, timely implementation readiness, visibility into risks and dependencies, reduced process rework, and the accessibility and adoption of employee resources.

Working Conditions

This is a remote position requiring regular virtual collaboration with cross-functional teams and stakeholders. Occasional travel or onsite visits may be required to observe business operations, support implementation activities, or facilitate training.

The position is expected to comply with company policies and procedures regarding system access, data privacy, information security, and records management. Responsibilities may evolve based on business needs and organizational priorities.

As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow:

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
• Competitive Salary
• East Coast based company (will work on EST time)
• Direct Hire Opportunity
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage.
• 401k plan with company match
• Generous PTO and 11 holidays annually
• Paid parental leave.
• Employee Recognition Program

Requirements

 Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Project Management, or a      related field; equivalent practical experience may be considered.
• Three or more years of experience in business analysis, business process improvement, systems implementation or support,      change management, documentation, or a related function.
• Demonstrated experience gathering business requirements, documenting workflows, coordinating testing, and supporting      system or process improvements.
• Working knowledge of user acceptance testing (UAT), issue tracking, implementation readiness, and stakeholder approval processes.
• Ability to evaluate business processes, identify improvement opportunities, and translate operational needs into actionable      requirements and deliverables.
• Strong written and verbal communication skills, with the ability to develop clear documentation and communicate effectively      with both technical and nontechnical audiences.
• Excellent organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities      independently.
• Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Forms, as well as project or work-tracking tools.

Preferred Qualifications

• Experience in telecommunications, fiber infrastructure, engineering, construction, field operations, finance, or      other process-intensive industries.
• Experience supporting enterprise systems, ERP platforms, CRM applications, or operational software implementations.
• Familiarity with platforms such as Sitetracker,  Salesforce, NetSuite, Paylocity, Vetro/GIS, service-management portals, or      learning management systems (LMS).
• Experience with process-mapping tools such as Lucidchart or Microsoft Visio.
• Familiarity with SharePoint document libraries, controlled repositories, and knowledge-management practices.
• Exposure to business analysis, project management, Lean process improvement, change management, instructional design, or      quality documentation methodologies.
• Experience supporting employees, vendors, and contractors across geographically dispersed teams.