HIH – User Experience Design Associate Advisor - HIH - Evernorth

HIH - Content Delivery Developer

Career Architecture Title:  HIH – User Experience Design Analyst

Position Overview

The Content Delivery Developer (Analyst) supports the development, maintenance, and delivery of digital content across enterprise CMS platforms and web portals. This role focuses on implementing content updates, supporting structured content models, validating changes, and assisting with platform migrations under guidance from senior team members.

The Analyst contributes to reliable content execution while developing foundational skills in CMS platforms, content structures, and Agile delivery practices.

About Enterprise Content Strategy & Delivery

The Enterprise Content Strategy & Delivery team enables the creation, management, governance, and delivery of digital content across Evernorth and Cigna digital experiences. We partner with business, product, design, and technology teams to deliver accurate, accessible, and customer-focused content through modern content management platforms and enterprise delivery processes.

Our team establishes content standards, governance practices, and scalable content models that support consistent experiences across web, mobile, and digital channels. By combining content strategy, CMS expertise, content operations, and delivery excellence, we help drive digital transformation, improve operational efficiency, and ensure high-quality content experiences that support customers, clients, providers, and healthcare professionals throughout their journey.

Roles and Responsibilities

Content Development & Delivery

• Implement content updates, page builds, templates, and reusable components following established standards.
• Execute development tasks for CMS-based content changes across multiple portals.
• Ensure accuracy and consistency of content prior to release.

CMS & Content Structure Support

• Assist with implementing predefined content types, fields, and relationships in CMS platforms.
• Apply approved content models and information architecture standards during delivery.
• Support content versioning and workflow steps for authoring, review, approval, and publishing.

Migration, Quality & Governance

• Support content migration activities by validating mapped and transformed content.
• Perform content quality checks to ensure adherence to content models and governance rules.
• Log and assist in resolving content-related defects or issues.
• Follow enterprise content governance and approval policies.

Collaboration & Agile Delivery

• Collaborate with designers, content strategists, QA, and developers to understand delivery requirements.
• Participate in Agile ceremonies, sprint planning, grooming and backlog execution.
• Maintain accurate Jira updates and task documentation.

Success Measures

• Timely and accurate completion of assigned development tasks.
• Reduction in rework due to consistent CMS implementation.
• Improved reliability of content delivery across environments.

Demonstrated growth in CMS and content delivery skills.

Qualifications

Required Experience

• 2–4 years of experience in content development or CMS-based delivery.
• Experience digital content platforms, websites, or CMS‑based applications.
• Understanding of content publishing workflows and basic end‑to‑end testing concepts.
• Ability to work effectively in Agile, cross‑functional delivery teams.
• Experience with HTML, CSS, JavaScript, and SQL.
• Familiarity with at least one CMS platform (Contentful, Drupal, SharePoint, or similar).

Desired Experience

• Experience with CMS platforms (e.g., Contentful, TeamSite, Drupal, or similar).
• Experience to web technologies such as HTML, CSS, JSON, or XML.
• Familiarity with accessibility (WCAG concepts).
• Experience using tools such as VS Code, BrowserStack, Burno, or comparable validation tools.
• Exposure to analytics or tagging validation.
• Familiarity with cloud platforms such as AWS or Azure.  

Critical Competencies

• Action Oriented – Takes on tough challenges with sense of urgency, high energy, and enthusiasm
• Decision Quality – Makes sound and timely decisions to keep work moving forward
• Manages Complexity – Makes sense of complex and sometimes contradictory information to effectively solve problems
• Manages Ambiguity – Operates effectively and drives work forward even when things are not certain or there is no clear way forward
• Collaborates – Quickly builds partnerships and works collaboratively with others to ensure progress
• Courage – Steps up to address difficult issues and says what needs to be said
• Instills Trust – Quickly gains confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.

Required Education

• Bachelor’s degree in computer science, engineering, or a related field (or equivalent experience).

About Evernorth Health Services