Process Expert P2D

Key Accountabilities
The Process Expert is responsible for executing process management activities within logistic & supply chain organization, ensuring accurate, compliant, and efficient application of the organization framework – process standards, Key Performance Indicators (KPIs), and driving improvement measures. The role performs activities across preparation of global and regional logistic strategic decisions, translating strategy into processes, KPI reporting and initial escalation, and the creation and maintenance of logistics relevant master data according to Omya governance. Reporting directly to the Head of Process Management and working closely with the Senior Process Expert, the position ensures process excellence, that enable transport, fulfillment, and support teams, monitors service delivery commitments, and enforces operational excellence within the organization. The role functions as first level contact for problem solving.

End-to-End Process Management Execution

- Prepare logistics and supply chain strategy decision templates for global and regional logistic & supply chain committees, including the gathering, consolidation, and quality check of input from the different departments and regions

- Support the organization, documentation, and follow-up of the committees, which are focused on strategic warehousing inventory management and transport decision making, including minutes, decision logs, and open action lists

- Translate strategy decisions into concrete action plans and milestones, track delivery until closure, and flag delays & risks, and align with respective departments on feedback

- Prepare and share the logistic & supply chain KPI reports with the responsible departments in the agreed cycles, ensuring data is complete, accurate, and auditable

- Analyse and track KPI results, identify deviations and trends, and hand repeated KPI breaches to the responsible department including the required evidence and background, clarifying critical or ambiguous cases with the Senior Process Expert or the Head of Process Management beforehand

- Resolve standard operational problems with processes and systems raised by the transport and fulfillment teams, performing initial analysis and forwarding complex cases to the Senior Process Expert

- Prepare and execute change requests for SAP modifications towards the DTX team, including documentation of requirements, testing support, and status tracking

- Create and maintain logistics partner vendor profiles and trade materials and ensure the documentation, completeness, correctness, and timeliness of the underlying data

- Monitor process governance framework, process standards, templates, and maintain process documentation, work instructions and process architecture

Stakeholder Management & Communication

- Collaborate closely with the Head of Process Management and the Senior Process Expert to ensure priorities and service commitments are achieved

- Partner with internal stakeholders across different service lines and functions (e.g. Transport, Fulfillment, Support, DTX/IT, Finance, Procurement, Order Management) to align process activities with requirements

- Communicate reporting, process, and system issues, operational risks, and corrective actions in a timely and transparent manner for transport and inventory management related activities

- Support stakeholder escalations through provision of relevant KPIs

Capability Building & Knowledge Sharing

- Support the training and onboarding of new personnel, including preparation and updating of training material, work instructions, and process documentation

- Share process knowledge with transport, fulfillment, and support colleagues on how to apply process standards, KPI definitions, and reporting outputs in daily work

- Contribute to onboarding, documentation, and knowledge management for recurring process management topics

Continuous Improvement & Digitalization

- Analyse recurring process, KPI, and system issues and contribute to root cause investigations and corrective action plans in alignment with the Senior Process Expert

- Contribute to KPI achievement (e.g. KPI report timeliness, action plan delivery, resolution time for process and system issues, open change requests) by proactively addressing bottlenecks and service risks

- Propose and support implementation of new tools, systems, and process enhancements (e.g. SAP, reporting and workflow solutions, dashboards)

- Enforce standardization and automation initiatives across reporting, committee preparation, change request handling, and vendor data maintenance

Solid line(s) to
Head of Process Management

Other requirements
- Proficient command of both oral and written English and additional local language(s) is an asset

- Willingness to travel up to 20% and working flexibly in different time zones

Education
University degree in Logistics / Supply Chain Management / Business Administration / Industrial Engineering or related field or equivalent working experience

Experience
- 3 or more years of relevant working experience in a related position

- Hands-on experience in process management, process support, or reporting within a logistics or supply chain environment

- Practical experience in preparing KPI reports, dashboards, and management material as well as in following up on deviations

- Experience in supporting management meetings, committees, or governance forums, including documentation and action tracking

- Experience in analysing and resolving process and system issues in cooperation with operational teams and IT

Knowledge and skills
- Good understanding of the logistic & supply chain value chain and its interdependencies with other service lines and functions

- Good knowledge of end-to-end logistic & supply chain process management including process documentation, KPI reporting and governance

- Good understanding of transport, fulfillment, and support processes

- Good understanding of KPIs and their operational impact

- Evidence-based approach to problem-solving, with strong quantitative and qualitative analysis skills and high attention to detail

- Excellent organizational skills

- Creative and critical thinking skills

- Good know-how in SAP (MM, SD / LE), reporting and analytics tools and MS Office (advanced Excel, PowerPoint, Power BI)