Director of Navigation

Description

Morgan’s MAC is a one-of-a-kind campus where individuals with disabilities, their families, and caregivers can reach medical, therapeutic, and community services through one trusted point of contact. As Director of Navigation, you will lead the people who make that happen: the MAC Navigators who coordinate care for every member and the Mission Specialists who support our mission. You will build the workflows, quality standards, and leaders that turn a promise of coordinated care into measurable results for families.

We are looking for a proven leader who has a successful management staff, effectively and efficiently ensuring a compliant, data-driven program, and wants to see the direct difference their team makes in people’s lives. At the center of the MAC Care Model, the MAC Navigators are a Single Point of Contact that provides care coordination services for our MAC Members that are Individuals with Disabilities, their Families and Caregivers that participate in the MAC Care Model.  You will also ensure ongoing collaboration with the MACers, our MAC Partner organizations that provide collaborative service delivery for the MAC Members via the MAC Care Model. 

Requirements

MAC COMPETENCIES: 

• Embodying and Living MAC Core Values – In daily activities in the service of MAC members, visitors and partners always remember Empower, Include, Educate, and Innovate.
• Leadership – Requires a willingness to lead, take charge, and offer opinions and direction.
• Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
• Initiative – Requires a willingness to take on responsibilities, challenges and accountability.
• Communication – Requires being clear and concise with your intentions and expectations. 
• Innovation – Requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Stress Tolerance – Requires accepting feedback and dealing calmly and effectively with high stress situations.
• Integrity – Job requires being honest and ethical.

QUALIFICATIONS:

• Bachelor’s degree in a social, behavioral, or human service field (for example social work, psychology, counseling, nursing, rehabilitation, public health, human development, education, or a related field).
• 5+ years of supervisory experience, including at least 2 years leading managers or supervisors.
• 3+ years of experience working with individuals with disabilities or other vulnerable populations with chronic or complex needs.
• 3+ years of contract management and reporting experience with Texas HHSC or a comparable state or federal funder.
• Demonstrated experience with quality assurance, policy and procedure development, data-driven decision making, and budget oversight.
• Excellent written and verbal communication, including presenting to executives, boards, and funders.
• A commitment to person-centered, trauma-informed, and culturally responsive practice.
• Proficiency in Microsoft 365. Valid Texas driver’s license and auto insurance, for local travel.

PREFERRED SKILLS: 

• Master’s degree and/or current professional licensure (LMSW, LCSW, RN, or similar).
• Experience with electronic health records or case management systems and familiarity with medical terminology.
• Maintain professional licensure, if applicable.

WHAT YOU WILL DO:

Lead and develop leaders

• Set strategy and goals for the Navigation and Mission Specialist departments in line with Morgan’s mission, core values, and strategic plan.
• Coach, develop, and hold accountable the managers and supervisors who lead direct service teams; build succession and cross-training plans.
• Oversee hiring, onboarding, training, performance management, and retention for the departments.

Design workflows and deliver outcomes

• Design and continuously improve pre-screening, intake, referral, and follow-up workflows so members receive consistent, person-centered service.
• Serve as subject matter expert for navigation workflows in the MACNav case management system.
• Set key performance indicators, analyze outcomes, and report monthly, quarterly, and annually to executive leadership, the board, and funders.
• Develop and manage the department budget and contribute to grant applications and deliverables.

Assure quality and compliance

• Manage the quality assurance program, including file reviews, audits, and compliance checks, and lead corrective action and quality improvement plans.
• Oversee the member grievance process and turn member and partner feedback into service improvements.
• Write, maintain, and train staff in policies and procedures that align with funder requirements, including Texas HHSC contracts, and applicable regulations.

BUILD PARTNERSHIPS:

• Serve as the primary link between the departments, our MACer partner organizations, and organizational leadership.
• Build relationships with physicians, nurses, therapists, social service agencies, and community organizations, and represent Morgan’s MAC in interdisciplinary teams and community forums.
• Demonstrated ability to lead leaders: developing, coaching, and holding accountable managers and supervisors who in turn lead direct service teams.
• Strong working knowledge of care coordination, case management or social service delivery models for individuals with disabilities, chronic or complex conditions, and their families.
• Proven skill in designing, documenting, and continuously improving workflows, intake processes, and service pathways.
• Working knowledge of quality assurance and continuous quality improvement methods, including audit design, performance metrics, and corrective action planning.
• Experience writing, implementing, and maintaining departmental policies and procedures that align with organizational standards, funder requirements, and applicable regulations.
• Ability to use data to evaluate program outcomes, identify trends, and guide decisions.
• Experience with budget oversight, grant reporting, and responsible stewardship of program resources.
• Excellent written and verbal communication skills, including the ability to present executive leadership, the board, funders, and community partners.
• Sound judgment and the ability to manage competing priorities, complex cases, and sensitive situations with discretion and professionalism.
• Commitment to person-centered, inclusive, trauma-informed, and culturally responsive practice with individuals and families of all backgrounds and socioeconomic circumstances.
• Proficiency in Microsoft 365

WORKING CONDITIONS:

• Works primarily in an onsite office setting, with local travel to meetings, partner sites, and community outreach events.
• Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Occasional evening and weekend work is required to support events, outreach, and operational needs.

OTHER

• Exceptional attention to detail, organization, and time management, with the ability to meet deadlines independently.
• Stays current on best practices and technology relevant to navigation, case management, and nonprofit operations.
• Presents a professional demeanor and appearance consistent with organizational standards.
• Demonstrates sound judgment, adaptability, resilience, and a positive, solution-focused approach.
• Valid Texas driver’s license, reliable transportation, and current auto insurance meeting state minimum requirements.

TOTAL REWARDS SUMMARY:

• Health and wellness benefits – health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan’s pays 100% of employee only coverage for Medical Plan 1, Dental, Vision and Basic Life.
• Financial and retirement benefits - include 401(k) plans, profit-sharing plans and financial planning assistance, and matching contributions.
• Time-off and leave benefits - 3 Weeks of PTO accrual and 40 hours can be rolled over to the next calendar year. 11 holidays per year with paid parental leave.
• Discounts for employees - Complimentary Family & Friends Season Passes. Discounted single-day tickets after comp ticket bank exhausted, in-park food, beverage, and merchandise, and birthday, cabana, and facility rentals.
• Life Insurance & AD&D - $50K Basic Life/AD&D insurance policy at no cost to you.
• Disability Insurance - Short-term & Long-term disability coverage is available
• Onsite Communicare - Our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 Copay for Telehealth Nurse Line available (24/7).

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition, or carrier status, or any other legally protected characteristic.