Customer Service Representative

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand.

Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver.

At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara.

 

Reporting to the Director, Central Procurement, Customer Service Representative role involves is in charge of communicating with customers and deal with customer's inquiries.

 

What a typical day looks like:

 

•  Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs  

• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution  

• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers  

• Interpret customer needs, recognize symptoms, causes and solutions.  

• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed  

• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension 

• In charge of tracking relevant metrics and drive action items based on results KPIs. 

• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process. 

• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.  

• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records. 

• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations. 

• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer 

• Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.  

• Create CMF, MRF and PQR. 

• Involve in CFT, Operations and customer meetings. 

 

The experience we’re looking to add to our team:

 

• Bachelor’s degree (BA or BS)
• Advanced English
• Required to be a self-starter with strong organization and planning skills

• Intermediate-Advanced Excel
• Strong oral and written communication skills
• Experience in similar position
• Experience interacting with internal customers and cross-functional teams

What you’ll receive for the great work you provide:

 

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

 

GM13

Job Category

Operations

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).