- Location
- Cranberry Township, PA
- Workplace
- Onsite
- Type
- Part-time
- Department
- IT
- Seniority
- Mid
- Education
- Master
- Closing date
- Today
- Source
- ApplyToJob
Description
All Lines Technology is looking for a part-time Technical Specialist to work onsite in Cranberry Township.
Key Responsibilities
Required Skills & Qualifications
Key Responsibilities
- Install, configure, test, and troubleshoot PC hardware and software for end users.
- Support Microsoft Windows 11 and Microsoft 365 applications in a corporate environment.
- Provide support for iOS devices, including iPhones, iPads, and Mac computers.
- Troubleshoot and support LAN, wireless networking, and TCP/IP-related issues.
- Administer and support Microsoft 365 and Microsoft Intune.
- Provide mobile device support and management.
- Manage and track incidents using Jira, including trend analysis and recommendations to reduce recurring issues.
- Proactively identify and resolve customer service and technology concerns.
- Recommend and implement process improvements to enhance service delivery.
- Participate in project work and contribute to global IT standardization initiatives.
- Support SAP, VPN connectivity, Multi-Factor Authentication (MFA), software deployment tools, and PC encryption technologies.
- Perform workstation setup, deployment, and network/peripheral cabling to support end-user productivity.
Required Skills & Qualifications
- Demonstrated hardware and software troubleshooting expertise.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Proven ability to build and maintain positive customer relationships.
- Advanced knowledge of PC imaging processes and software deployment tools.
- Strong customer service orientation and professional demeanor.
- High School Diploma or equivalent required.
- Minimum of three (3) years of PC/Desktop Support experience.
- Experience supporting enterprise environments preferred.
Skills
JiraSAPiOSTCP/IPCustomer Service