Service Shop Supervisor

Bomberger's Store - Immediate Service Shop Supervisor Needed

Are you passionate about leading a team in a dynamic and fast-paced environment? Do you thrive on delivering exceptional customer service and ensuring top-notch quality in every project?

Join Bomberger's Store, a beloved family-owned home improvement retailer in Lititz, as a Service Shop Supervisor. In this role, you will direct and coordinate the activities of the service and repair of a variety of lawn and garden equipment and actively contributes to the overall success of the division. As part of our team, you will have the opportunity to work in a fast paced and enthusiastic environment, where your skills will be valued and nurtured.

Responsibilities:

• Oversees the daily operation of the Service Shop.  Develops or revises standard operational and work procedures and practices and observes workers to ensure compliance with standards. 
• Assigns duties to workers ands schedules hours of work, break periods and time off. 
• Trains workers in store policies, department procedures and job duties. 
• Works with Delivery Coordinator to coordinate the Ready-to-Mow Schedule.  
• Prepares estimates of work and contacts customer to discuss and secure approval to proceed. 
• Advises mechanics with questions or difficult repairs; answers technical questions. 
• Inspects repaired and serviced equipment; corrects any errors or oversights. 
• Creates invoices for completed work. 
• Completes warranty paperwork; follows up on warranty payments. 
• Supports and enforces all company policies. 
• Demonstrates a commitment to safety.  Trains workers on department hazards; supports company and safety committee initiatives; leads by example. 
• Ensures accuracy of parts look up for mechanics. 
• Demonstrates regular and predictable attendance. 

Supervisory Responsibilities:   

Directly supervises 9-13 employees in the Service Shop.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. 

Job Perks:

• Paid time off
• Comprehensive health, dental, and vision insurance
• 401k matching
• Employee discount on a wide range of products

Skills You Will Learn:

• Leadership and team management
• Customer service excellence
• Quality control and project supervision

Requirements:

• Ability to communicate with firmness and confidence instructions and information regarding flooring projects to everyone involved. 
• To perform this job successfully, an individual should have knowledge of Eagle Inventory software, Microsoft Excel Spreadsheet software, Microsoft Word Processing, Outlook and Google Docs software. 
• Ability to effectively communicate with customers; deliver difficult or unpleasant information; remain calm under pressure and de-escalate situations. 
• Ability to multi-task. 
• Ability to work effectively under pressure and manage constant change. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• The ability to work 8-10 hour shifts, typically daytime hours.
• Ability to move 25lbs on a frequent basis

Location: Bomberger's Store 555 Furnace Hills Pike, Lititz

Bomberger’s Store is a family-owned and operated home improvement retailer located in Lititz. Trusted since 1887, Bomberger’s has evolved over six generations to better serve the needs of local homeowners. From furniture, flooring, and countertops, to hardware, lawn and garden supplies, power and rental equipment, paint, and more, Bomberger's has it all. Located on Route 501 just north of Lititz, at 555 Furnace Hills Pike, and online at Bombergers.com, the friendly faces at Bomberger’s are always ready to serve your needs for quality goods and service.