Assistant Director for Applicant Engagement

Number of Positions In Requisition

1

Job Details

The Assistant Director of Applicant Engagement at Thomas Jefferson University is responsible for the management of customer service plans designed to convert first-year, transfer, graduate, and international students through each stage of the enrollment funnel. The Assistant Director will assist with the recruitment and training of student employees as well as oversee a team of student employees who work in the Office of Admissions. The Assistant Director will collaborate extensively with colleagues within enrollment management, our internal administrative and academic partners, and our external network of vendors and service providers.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Prospective Student Services: respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes; ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.
• Call Campaigns: develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment.
• Ambassador Program Management: advance Jefferson’s use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students. Develop engaging training and evaluation programs and a forum for positive interactions with student leaders.
• Admissions Visit Center Management: directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.

Competencies (Knowledge, Skills, and Abilities Required):

• Technical Background: Slate by Technolutions CRM experience is required, experience using contact center software is required
• Client Services: the incumbent will interact and collaborate on a daily basis with administrative partners, prospective students, high school and community college counselors

Minimum Education and Experience Requirements:

Education:

• Bachelor’s degree in Communications, Business, Marketing, Organizational Leadership or Higher Education Leadership/Administration is required.

 

AND

Experience:

• 3+ years of professional experience, 0+ years of management/leadership experience is required
• Experience in an undergraduate and/or graduate admissions office is strongly preferred
• Experience using Slate by Technolutions experience is required

 

Additional Information

• Experience using the Microsoft Office Suite (Word, Excel, Outlook, Teams) is required

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

130 S 9th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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