Customer Supply Chain Manager - North America

Ecolab is seeking a Customer Supply Chain Manager – North America to lead the execution of commercial and customer supply chain strategies across our business. In this highly collaborative role, you will partner with strategic customers, Ecolab division leaders, Sales, Customer Service, Integrated Supply Chain and third-party service providers to develop and execute initiatives that drive growth, improve service and create operational efficiencies. You will lead cross-functional efforts spanning joint business planning, supplier collaboration, cost-to-serve, data sharing and waste reduction while helping simplify and standardize processes across the end-to-end supply chain.

What’s in it For You:

• High-impact customer partnerships: Build relationships with strategic customers and influence supply chain initiatives that create value for both Ecolab and our customers.
• Cross-functional leadership: Collaborate across Sales, Customer Service, Finance, Manufacturing, Logistics, Transportation, Distribution and Product Supply.
• Opportunity to drive measurable results: Lead initiatives focused on revenue and margin growth, service improvement, inventory optimization and operational efficiency.
• Visibility and influence: Engage with internal and external leadership while representing Ecolab in customer and supplier collaboration initiatives.

What You Will Do:

• Develop and maintain relationships with Ecolab’s strategic customers and deliver plans that optimize the end-to-end supply chain.
• Partner with regional Manufacturing and Logistics teams to analyze DIFOT losses and develop service improvement plans.
• Lead customer presentations and partner with Customer Sales Teams on business-focused supply chain initiatives.
• Lead and participate in customer supplier collaboration initiatives across multiple companies and industries.
• Lead cross-functional joint business planning efforts to drive revenue and margin growth, improve service, and reduce inventory and cost.
• Develop data-sharing capabilities with customers to improve visibility into inventory levels, demand forecasting and waste.
• Analyze supply chain and customer data to identify opportunities and implement action plans that improve service and reduce operational costs and inventory investment.
• Lead cross-functional initiatives to streamline, standardize, simplify and sustain processes across Integrated Supply Chain and Sales.

Minimum Qualifications:

• Bachelor’s degree
• 7 years of experience in supply chain, logistics management and/or customer service
• 3 years of experience managing relationships directly with large, strategic customers
• 3 years of demonstrated leadership experience working directly with customers/suppliers and within Logistics Operations, Transportation, Product Supply and/or Customer Service
• No immigration sponsorship available for this position

Preferred Qualifications:

• Bachelor’s degree in Supply Chain, Operations, Business, Engineering or related field
• Experience engaging and influencing leadership internally and externally
• Demonstrated analytical experience gathering, interpreting and acting upon data
• Experience independently driving operational efficiency and service improvement initiatives
• Experience negotiating and building relationships with internal stakeholders and external customers
• Demonstrated experience making timely, effective business decisions
• Project management experience
• Experience leading Lean, Six Sigma and/or TPM initiatives

The base salary range for this position is $107,600.00 - $161,500.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.