Customer Service Representative

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

Key Responsibilities:

• Own the end-to-end execution of customer orders, from order receipt through delivery and invoicing.

• Proactively manage customer commitments and ensure on-time, accurate order fulfillment.

• Identify and resolve supply, logistics, pricing, and order execution risks before customer impact occurs.

• Build trusted relationships with customers through proactive communication and operational excellence.

• Partner closely with Sales, Supply Chain, Logistics, Pricing, Credit, and Master Data teams to deliver outstanding business results.

• Support business objectives by helping resolve blocked orders, invoice disputes, and outstanding past-due balances.

• Investigate and resolve complex customer service challenges using analytical and problem-solving skills.

• Leverage digital platforms including SAP, Salesforce Service Cloud, Customer Portal, MyDuPont, and future AI-enabled solutions.

• Proactively identify opportunities for process and system improvements and drive initiatives that maximize efficiency, effectiveness, and customer experience.

• Ensure compliance with SOX controls, internal policies, and operational procedures.

• Support team collaboration, cross-training, and knowledge sharing.

• Support other business activities as required.

Qualifications:

• Bachelor's degree or equivalent experience.

• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, Commercial Operations, Logistics or a related field.

• Well understand the trading business model and sufficient international trade knowledge.

• Strong customer focus and commitment to delivering exceptional service.

• Excellent communication and interpersonal skills.

• Strong organizational skills and ability to manage multiple priorities.

• Proactive, positive, high sense of responsibility and be able to work under high pressure.

• Experience working with SAP and other business systems.

• Good command of written and spoken English.

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.