Case Administrator

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking a proactive and highly organised Case Administrator to join our growing ISA team. This is a varied and fast paced role supporting international survey and project work, ensuring cases are set up efficiently, deadlines are met, and clients, surveyors and stakeholders receive a high standard of service.

 

Working as part of a busy and supportive team, you will play a key role in coordinating cases from instruction through to completion, managing documentation, maintaining accurate records and helping to keep projects moving smoothly.

 

This is an excellent opportunity for an experienced administrator who enjoys working in a dynamic environment, managing competing priorities and building relationships with a wide range of stakeholders. As part of a growing international department with operations across the UK, Rotterdam, Singapore and the US, the role offers excellent exposure to global projects, ongoing training and genuine opportunities for future development and progression.

 

This is a full-time, office based position. Monday - Friday, 8:30am - 4pm.

How you'll make an impact

• Register new cases and ensure all information is accurately recorded across internal systems and digital files.

• Coordinate survey appointments and liaise with surveyors, subcontractors and other stakeholders to ensure projects progress smoothly.

• Monitor shared inboxes, manage case documentation and maintain organised filing systems.

• Prepare, issue and track reports, invoices and supporting documentation.

• Maintain spreadsheets, project trackers and management information to support operational performance.

• Prioritise urgent requests whilst effectively managing routine case administration activities.

• Support the wider team with general administrative tasks and contribute to the smooth running of the department.

About you

• Previous administration experience within a busy office environment.

• Strong organisational skills with the ability to manage multiple priorities and changing deadlines.

• Confident user of Microsoft Office, particularly Excel, including working with spreadsheets, filters and data.

• Strong attention to detail and the ability to maintain accurate records and documentation.

• Comfortable working in a fast paced, deadline driven environment where priorities can change quickly.

• Confident communicator who is happy to build relationships and liaise with stakeholders by phone and email.

• Able to work independently, use initiative and seek support when needed.

• Experience within shipping, logistics, marine, surveying or claims environments would be advantageous but is not essential.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)