Spiritual Health Communications Specialist

Summary

JOB SUMMARY:Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.Reporting to the Director, Spiritual Health and Pastoral Care (SHPC), the Spiritual Health Communications Specialist manages, creates, and strategizes content for individuals or groups to promote spiritual, wellness, and conscious living. Role manages the content for the Spiritual Health electronic information/communication boards and organizes the regular Live Streaming of Mass which is available for patients/residents in private/single rooms with available televisions. Works in collaboration with the interdisciplinary team to assess spiritual needs and communications and media services to assist, as needed, in the provision of a variety of spiritual visual resources for emotional support to patients/residents, families and health care staff in a manner that is appropriate to belief systems and cultural diversity.Role ensures the chapel is a living centre of accompaniment, offering spiritual support to patients, families, staff and volunteers both in person and remotely. Through virtual prayer, streamed services, vespers, and spiritually enriching music, extends pastoral presence beyond physical walls to those unable to be present. Attends and participates in program-based care team meetings and collaborates with spiritual/cultural representatives and clergy in the community.QUALIFICATIONS:Education, Training and ExperienceMaster’s degree in Communications, Media, Visual Arts or Journalism plus 3-5 years’ experience in communications, media relations, digital marketing or an equivalent combination of education and experience. Prior work experience in a ministry, spiritual, or nonprofit setting is a strong asset.Skills and Abilities• Demonstrated ability to operate related equipment, including a variety of computer applications and information technology.• Demonstrated graphic design/photo production proficiency (Canva, Photoshop, or similar tools).• Demonstrated proficiency and familiarity with common education/visual technologies.• Demonstrated strong content creation skills and ability to adapt voice and tone per client.• Ability to creatively write content to engage an intended audience.• Demonstrated ability to handle sensitive topics with compassion, maintaining a non-judgmental, calming, and professional presence.• Demonstrated ability to stay informed about current spiritual and societal trends and analyzing the effectiveness of content.• Demonstrated understanding of analytics, reporting, and data-driven decision-making.• Creative thinker with strong attention to detail, accuracy and eye for aesthetics.• Demonstrated proficiency in major platforms: Twitter (X), Reddit, Instagram, TikTok, YouTube. • Excellent interpersonal, communication and presentation skills.• Ability to organize and prioritize work and activities. • Demonstrated ability to relate to diverse patient populations and support all expressions of spirituality without imposing personal religious beliefs.• Demonstrated ability to effectively handle stressful situations with sensitivity, compassion, gentleness, caring and approachability.• Demonstrated ability to work in accordance with Providence Health Care’s Mission, Vision and Values.• Demonstrated ability to approach spiritual health issues in a person-centered manner with insight, discernment and flexibility.• Demonstrated ability to work as a member of an interdisciplinary team.• Ability to work flexible hours.• Physical ability to perform the duties of the position.ROLE RESPONSIBILITIES1. Provides on-site support for worship services. Works with all technical teams (audio, visual, lighting, Communications & Public Affairs, Media Services) to ensure high-quality media production for all spiritual event environments.2. Ensures user-friendly technology is used and integrated with existing systems. Regularly measures program effectiveness in communication and addresses knowledge gaps in communication availability.3. Ensures the Spiritual Health electronic information/communication boards are all accessible to patients/residents and visitors for the most currently available information and programs. 4. Develops and supports on-going multi-cultural, multi-faith and multilingual resources formats of media for promoting spiritual well-being of patients/residents through the creation of easily accessed devices and various forms of media for watching and listening to prayer and group sessions such as Memorial Services, spirituality groups, Study of Sacred text and Hymn Sing. Ensures all content reflects the core values of the organization.5. Maintains daily record of spiritual care activities offered to patients/residents and staff and submits these on a timely basis, as required. Documents and create reports that contain meaningful metrics, clear communication and pleasing visual information in presentation format.6. Mentors and supports volunteer visitors who provide ministry to patients/residents through religious/spiritual visits and participation in group events.7. Is aware of the sensitivities within Catholic Health and responds within these expectations to develop, design, create, advertise and participate in facility-wide celebrations, such as Worship Services and Memorial Services for individuals or groups.8. Encourages staff awareness of, and respect for, different expressions of spirituality through in-services and one-on-one conversations. Encourages staff to be aware of the strength that a patient/resident can experience through their beliefs and practices.9. Participates in Spiritual Health and Pastoral Care team activities, including team meetings, Spiritual Health Awareness Week, retreats and huddles.10. Provides all spiritual health support in accordance with the expectations of Catholic Healthcare principles and Health Ethics Guidelines. Participates in an organization’s clinical ethics discussions/reviews.11. Performs other related duties as required.

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The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required