- Salary
- $75k – $105k/yr
- Location
- North Chicago, IL
- Workplace
- Remote
- Type
- Full-time
- Department
- Computer World Services
- Seniority
- Senior
- Clearance
- Required
- Source
- Lever
Description
Computer World Services, Corp. (CWS) seeks Senior Tier 1/2 Service Desk Analysts to provide experienced customer-facing technical support for the USMEPCOM ENLIST program. These positions receive incidents and service requests, resolve approved first-contact and authorized Tier 2 issues, document interactions in ServiceNow, confirm restoration, and escalate issues requiring advanced assistance.
Senior Analysts handle complex or high-priority cases within the Tier 1/2 scope and provide technical guidance to less-experienced personnel. Analysts support hardware, software, networks, telecommunications, portals, system access, audio-visual equipment, and connectivity, and play an important role in recognizing and rapidly escalating potential outage signals to service-desk leadership and the Outage Response Team.