Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

The Clinical Quality Improvement Manager supports our teams in delivering evidence-based, patient-centered, lifelong care and helps fulfill our mission to respond to the needs of our communities with an integrated array of quality services.

The Clinical Quality Improvement Manager manages clinical quality improvement efforts and Patient Centered Medical Home recognition by facilitating team engagement, and by guiding and supporting planning and implementation of clinical quality initiatives.

Essential Job Functions

Essential Functions of the Job: [Other duties may be assigned.] 

●  Guides implementation of quality improvement and PCMH efforts.

●  Ensures QI/QA assessments are conducted and outcomes monitored.

●  Responsible for development, implementation and updating of QI/QA operating procedures.

●  Partners with teams on successful implementation of NCQA PCMH standards. Coordinates, prepares and submits required reports to maintain PCMH accreditation.

●   Develops processes for patient outreach to close care gaps and improves clinical outcomes for identified populations and facilitate Network attribution projects.

●  Collaborates in the development and training to support consistent documentation in the EHR for quality measures.

●  Analyzes quality metrics, gathers information, prepares reports, and summarizes findings to support quality improvement efforts and meet requirements.

●  Maintains current quality assurance standards, regulations and requirements to support the organization in reaching benchmarks, stay in compliance, and delivers high quality care.

●  Collaborates with Directors and Officers to develop protocols, policies, and procedures.

●  Develops and delivers training to ensure safe and evidence-based care, and promote quality improvement.

●  Works with registered nurses, community health workers and other staff to develop care management protocols for specific patient populations.

●  Partners with teams to support team-based care models and other innovative quality programming.

●  Assists with related activities for various committees and meetings as assigned.

●  Manages quality staff to execute team plans and ensure timely deliverables.

●  Prioritizes concurrent tasks and team requests to meet tight deadlines; flags obstacles and proposes solutions in a timely manner.

Qualifications and Education Requirements 

• Minimum Level of Completed Education:   Bachelor’s Degree (B.A. or B.S.N) or Associates Degree in Nursing (ADN) 

• Prior years of experience in similar role: 3-4 years clinical experience or combination of experience and training (RN, MA, or other clinical provider), AND at least 1 year experience in quality improvement and practice transformation 

• Experience with systems, computer applications/software: EHR,  data analysis/ population health management programs, and excel  

• Required (or Preferred) Licensure/Cert/Credentials: RN preferred and PCMH Certified Content Expert (CCE) certification preferred. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

●        Potential exposure to airborne disease (50%)

●        Potential risk of blood borne exposure (25%)

●        Regular and as-needed travel required, up to (50%)

●        Position is eligible for partially remote work

Benefit Statement

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match

Various voluntary benefits:

• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.

NorthLakes Community Clinic Organizational Competencies 

Mission Driven - Advances the organizational mission, vision and values in executing  job duties.  

Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. 

Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. 

Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively. 

Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions. 

Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.  

Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities. 

Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current. 

Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. 

Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. 

Trauma/Resilience Informed - Understands that trauma is prevalent and ​resilience can be cultivated and improved; and operates in a manner consistent with these principles.