Program Manager

Job Title: Program Manager
Contract Duration: 6 months with possible extension
Work schedule: M-F Hybrid (4 days a week onsite/1 day remote)

Job Summary

Client is seeking an experienced Program Manager to lead its customer digital experience program portfolio — the digital channels and platforms through which customers interact with the business. The role partners closely with Digital Experience leadership, IT, Marketing, Legal, Compliance, and business stakeholders, and matrix-manages internal staff, contractors, and external vendors to deliver measurable improvements in customer satisfaction and business growth.

Knowledge, Skills and Abilities:

• Demonstrated success managing large-scale implementations in a Project Management Office (PMO) environment.
• Proven program/project management experience.
• Exceptional written and verbal communication skills with strong presentation abilities.
• Proven ability to work effectively across all organizational functions and levels in a matrix environment.
• Experience with emerging digital technologies and their business applications.
• Track record of delivering results in fast-paced, dynamic environments

Program Leadership

• Lead end-to-end management of CDX initiatives from conception through delivery.
• Partner with CDX Leadership, IT, Marketing, Legal, Compliance, and business stakeholders to align projects with strategic goals.
• Define project scope, timelines, and success metrics while ensuring consistent value delivery.
• Matrix-manage diverse teams including internal employees, contractors, and external vendors.
• Utilize and enhance existing program governance frameworks — including RACI, RAID logs, and other tools to manage program dependencies and portfolio cohesion.

Project Execution and Delivery

• Develop and maintain comprehensive project plans, budgets, and resource allocation strategies.
• Organize and facilitate project meetings throughout the software development life cycle.
• Delegate task assignments and ensure timely completion to keep project on schedule and within budget.
• Proactively identify and mitigate risks, dependencies, and potential roadblocks.
• Implement robust reporting frameworks to track progress and communicate outcomes.
• Serve as liaison between IT and business; ensuring technical solutions meet stated business requirements and outcomes.

Communication

• Build and maintain strong relationships with internal and external partners.
• Provide regular project updates and recommendations to executive leadership.
• Champion change management and drive adoption of new functionality and technologies.
• Ensure proper training, communications, and job aids are developed and delivered to employees to support new/enhanced functionality.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Communications, Engineering, or a related field.
• 10+ years of progressive program/project management experience, including demonstrated success managing large-scale implementations in a Project Management Office (PMO) environment.
• Proven experience with digital transformation initiatives, customer experience optimization, and digital customer journey mapping.
• Strong understanding of agile methodologies, with Project Management Professional (PMP) certification preferred but not required.
• Demonstrated success managing C-level and executive stakeholder relationships, including board or executive governance presentations.
• Exceptional written and verbal communication skills with strong presentation abilities, and the proven ability to work effectively across all organizational functions and levels in a matrix environment.
• Experience with emerging digital technologies and their business applications, and a track record of delivering results in fast-paced, dynamic environments.
• Strong capability in risk management, benefits realization, and cross-program dependency management.

Working Conditions

Hybrid work schedule requiring three days in the King of Prussia, Pennsylvania headquarters (Monda-Thursday), Friday remote. Additional in-office time may be requested for critical meetings.