Motorrad Parts & Accessories Advisor and Sales Support

Application Deadline: 5 November 2026

Department: Motorrad Parts

Employment Type: Permanent - Full Time

Location: Guildford, Surrey

Reporting To: Andrew Tizzard

Compensation: £31,336.58 / year

Description

Key Responsibilities

• Create memorable customer experiences by delivering outstanding service across Parts, Service and Sales, bringing the premium BMW Motorrad experience to life.
• Turn passion into sales by helping customers find the perfect motorcycle parts, accessories and rider equipment to enhance every ride.
• Be the go-to expert for customer enquiries, identifying the right products and providing friendly, knowledgeable advice in person, over the phone and online.
• Keep our Sales team moving by supporting Sales Executives with accessory and rider equipment enquiries, managing orders and ensuring customers get exactly what they need.
• Bring the showroom to life with eye-catching accessory displays and beautifully presented motorcycles that inspire customers and showcase the best of BMW Motorrad.
• Make our online presence shine by creating engaging vehicle listings, capturing quality imagery and video content, and ensuring products are showcased effectively across our online platforms.
• Turn online interest into sales by managing customer enquiries and transactions efficiently, keeping communication clear and ensuring a smooth purchasing experience.
• Keep stock moving by spotting opportunities to promote ageing stock, maximise product visibility and reduce obsolete inventory.
• Get creative with promotions by supporting marketing campaigns, events and initiatives that generate excitement and drive sales.
• Keep everything running smoothly by maintaining accurate stock records, handling payments securely and following dealership procedures.
• Be a team player by working closely with colleagues, suppliers and external partners to deliver an efficient, professional service.
• Make a real commercial impact by contributing to sales and profitability targets while maintaining a safe, organised and welcoming environment.

Skills Knowledge and Expertise

• A full UK motorcycle licence and a genuine passion for all things motorcycling.
• Confidence and capability in moving a range of motorcycles.
• Strong communication skills, whether face-to-face, over the phone or in writing.
• Good mechanical or electrical knowledge of motorcycles. Confidence using IT systems and e-commerce platforms, with the ability to create engaging online listings.

• A customer-first mindset, with a genuine desire to go above and beyond.
• A proactive, persuasive and self-motivated approach to spotting opportunities and getting things done.
• A creative mindset with the confidence to solve problems and think outside the box.
• Curiosity, enthusiasm and a drive to make a difference.
• An excellent listener who thrives as part of a supportive, positive team.
  
  

Benefits

• Awesome Team: Work with friendly, passionate people who love what they do.
• Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
• 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
• Birthday Off: Celebrate your special day!
• Staff Purchase Scheme: Discounts on cars and motorbikes.
• Health Plan: Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays: Buy and sell holiday days.
• Growth Opportunities: Job shadowing scheme and career planning/ pathways.
• Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!