Retail Store Operations Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories.

We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

The anticipated opening for the Short Hills boutique is July 2026

The Retail Operations Specialist will be responsible for the optimization and implementation of operational standards, monitoring internal communication strategies and producing supplemental operations content for the retail stores. This role will contribute to the overall success of the business, support shortage reduction programs, risk management, and controllable losses.  Additionally, you will provide support to the operations team, ensuring efficient execution of all duties, tasks, and projects related to operations. You will partner with the store teams as well as key retail leaders to ensure SOPs, inventory needs and operational guidelines are aligned with company standards.

ESSENTIAL FUNCTIONS:

• Consult, collaborate, develop and implement retail wide internal communications
• Conceptualize, implement and communicate all operational content intended for the field
• Manage internal communication tools (i.e. Microsoft Teams, intranet, Retail Handbook, etc.)
• Collaborate with cross functional leaders and teams on internal initiatives and programs to support the development of communications plans
• Partner with the Director, Retail Operations to ensure alignment on strategy and communications timelines
• Optimize day-to-day retail operations SOPs to ensure efficiency
• Operational Training for Store Managers, Operations Specialists and all new store teams.
• Evaluate and select vendors, negotiate contracts, and manage relationships to support operational needs
• Partner with IT to ensure Retail store systems are operating productively
• Manage store supplies and equipment to positively impact store profitability
• Analyze and manage expenses related to after sales service (tailoring, shipping, etc.).
• Gift card program ownership.

COMPETENCIES:

• Excellent written and verbal communication skills, with the ability to interact effectively with vendors and internal stakeholders alike
• Detail-oriented and highly organized, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective at working in a team environment while managing individual priorities and duties efficiently 
• Proficient in Microsoft Office and other digital tools
• Excellent leadership, teamwork, and problem-solving skills.
• Ability to lift and move objects up to 40 pounds.

DESIRED EDUCATION AND EXPERIENCE:

• 2+ years of operational management experience, preferably in a luxury retail environment.
• Strong knowledge of operations and inventory control
• Demonstrated leadership skills

Compensation for this role is up to $34.00hr

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!