- Location
- Export Park, Australia
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
The Position
Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Brisbane.
Reporting into the Senior Service Technician your responsibilities would include:
- Carrying out quality field service repairs at the customer’s premises
- In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time
- Handle and resolve customer complaints in the field within company guidelines relevant to the position
- Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc
- Ensure van stock is controlled in line with requirements
You will bring to the role:
- Cert III Appliance servicing with restricted electrical (disconnect/reconnect) endorsement or higher electrical qualification along with a current practicing licence.
- Gas Licence advantageous
- Current white goods and appliances experience will be an advantage
- A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
- Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
- Excellent communication skills, both written and verbal
- A genuine enjoyment of meeting and interacting with new customers
- A clean current driver’s license.
- Ability to drive to varying locations within Brisbane
- Work with set organisational targets (KPIs)·
What we offer:
- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Participation in our great Employee Reward and Recognition Program Miele Moments
- Access to EAP Support Services
- Training, coaching and development from an experienced service team
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team
Benefits
Generous staff discounts on our beautiful & premium productsAccess to Miele’s free annual health checksParticipation in our great Employee Reward and Recognition Program Miele MomentsAccess to EAP Support ServicesTraining, coaching and development from an experienced service teamCareer development opportunities from a company who supports growing from withinOpportunity to join a fantastic workplace culture and team
