Marketing Communications Manager

Mandarin Oriental, Hong Kong is looking for a Marketing Communications Manager to join our Public Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Public Relations Department in Hong Kong, the Marketing Communications Manager is responsible for the Marketing Communications Manager is responsible for enhancing brand visibility, managing key stakeholder relationships, and delivering impactful campaigns and experiences that align with the company’s strategic objectives and values. The Marketing Communications Manager reports to the Director of Marketing Communications. 

As Marketing Communications Manager, you will be responsible for the following duties:

Public Relations & Communications

• Develop and execute PR strategies to strengthen brand awareness and reputation

• Manage relationships with media, editors, influencers, and key opinion leaders

• Prepare press releases, media kits, talking points, and brand narratives

• Coordinate media coverage, interviews, and press events; track and report on PR performance

• Handle crisis communications in collaboration with senior management when required

Corporate Social Responsibility (CSR)

• Develop and manage CSR initiatives aligned with brand values and community needs

• Partner with NGOs, charities, and community organizations to deliver meaningful programs

• Oversee internal and external communication of CSR initiatives to maximize impact and engagement

• Measure, document, and report CSR outcomes and stakeholder impact

Event & Partnerships Management

• Plan, manage, and execute marketing, PR, and CSR-related events (e.g. launches, press events, VIP experiences, community activities)

• Manage end-to-end event logistics including budgets, vendors, venues, timelines, and guest lists

• Coordinate with internal teams and external agencies to ensure brand-aligned execution

• Evaluate event performance and provide post-event reporting and insights

Brand & Stakeholder Management

• Ensure all PR, CSR, and event activities are aligned with brand guidelines and messaging

• Collaborate closely with internal stakeholders including commercial, operations, and global brand teams

• Manage external agencies and suppliers to ensure quality, consistency, and cost efficiency

As Marketing Communications Manager, we expect from you:

• Degree holder in Marketing, Communications, Hospitality Management or relevant discipline

• Minimum of 5 years relevant working experience and at least 2 years in managerial level or of similar capacity, preferably in luxury hotel

• Excellent written and verbal communications skills in English, Cantonese and Putonghua

• Good business acumen with analytical mind in developing and implementing communication strategies

• Strong background in brand positioning, storytelling, and developing partnerships

• Creative thinker with a keen eye for detail and a passion for luxury brands.

• Experienced with digital content, social media, and CRM strategies

• Strong communication and interpersonal skills with the ability to engage effectively at all levels of colleagues and guests

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

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