Automotive & Tire Service Advisor

Description

Join the team at Take Ten Tire & Service as a Service Advisor and become a key part of a welcoming, energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude. 

Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, we’re searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Provide logical diagnostic services or repairs to address customers' concerns.
• Provide accurate estimates for all recommended services or repairs.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and misunderstandings with courtesy and tact without exacerbating them.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is delighted with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training offered by the Company.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

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Requirements

Qualifications

• Minimum of 2 years of experience in the Automotive repair industry
• Demonstrated solid and reliable work history
• Leadership mindset with a willingness to lead by example
• Strong communication and interpersonal skills
• Ability to work in a fast-paced shop environment
• Customer Service background
• Automotive background
• Able to stand for long periods
• Ability to work with a computer system
• Learn the Tiremaster program

  Work Environment & Physical Demands

• Tire shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs
• Use of hand tools, diagnostic equipment, and shop machinery

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%

  Equal Employment Opportunity Statement

Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.