Customer Service Representative

Job Summary The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. ResponsibilitiesAble to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and mannerAble to up-sell and cross-sellAble to generate sales leads from callsAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to memorize, recall, or research answers quicklyExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team targets, goals, and quotasAim for customer resolution and returnRecord, organize and file customer interactions and profile/account changesAble to address returns, refunds, and shipping tracking numbers Qualifications High school degree or equivalentPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and handling phone systemsBasic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accountsAble to concentrate on multiple problems at onceExcellent time management and prioritization skillsAbility to answer the phone, listen actively, relay information, and type basic information simultaneouslyCustomer-focused for positive customer experience and resolution