F&B Service – Server

Description

FLSA Status – Non-Exempt

Job Summary

• Provide food and beverage service to club members and guests.
• Because of the fluctuating demands of the Club’s operations, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Job Tasks (Essential Functions)

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Distributes food and wine menus; answers questions.
• If local water conservation laws permit, fills glasses with ice water; answers questions and suggests menu items.
• Takes members’ and guests’ orders; suggestively sells food and beverage items, if appropriate.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Assembles food on tray; procures items from each station as necessary.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
• Presents the bill.
• Handles all cash and credit card charges as prescribed by standard operating procedures.
• Keeps tables, dining room and bus station areas clean.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the dining room captain (dining room supervisor, dining room manager or outlet manager).
• Turns in signed tip declaration form weekly.
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other appropriate duties assigned by the F&B Assistant Manager and/or Service Director.

Reports to

• F&B Assistant Managers

Supervises

• No supervisory duties are included in this position.

Requirements

Minimum Requirements

• Education – High School Diploma or GED.
• Language Skills – English 
• Physical Requirements
• Stand – More than three quarters of the time. 
• Walk – More than three quarters of the time.
• Sit – Less than one quarter of the time. 
• Use hands/fingers to handle/feel – More than three quarters of the time.
• Reach with hands/arms - More than three quarters of the time.
• Climb or balance – Less than one quarter of the time.
• Stoop, kneel, crouch, crawl – Less than one quarter of the time.
• Talk/hear – More than three quarters of the time.
• Taste/smell – Less than one quarter of the time.
• Weight Lifted/force exerted – must be able to lift 25 pounds. 
• Visual Requirements – Must be able to see. 
• Work Environment 
• Wet or humid conditions – Half of the time. 
• Work near moving mechanical parts – More than three quarters of the time.
• Work in high precarious places – Never 
• Fumes or airborne particles – Never
• Toxic or caustic chemicals – Never
• Outdoor weather conditions – Half of the time.
• Risk of electrical shock – Half of the time.