IT Systems Administrator

Principle Responsibilities:

• Provide Tier 1/2 technical support to resolve complex hardware, software, and connectivity issues.
• Monitor, maintain, and troubleshoot the server, network, and storage infrastructure to ensure optimal system performance.
• Assist with planning, configuring, and deploying new infrastructure solutions including upgrades, migrations, and hardware/software installations.
• Support security and compliance by helping enforce IT security standards, performing system backups, and monitoring systems for vulnerabilities.
• Maintain accurate documentation, including configuration records, processes, and troubleshooting procedures.
• Partner with IT team members to analyze recurring issues, recommend solutions, and support long-term improvements.
• Foster a collaborative support environment focused on user empowerment, clear communication, and high service quality.

Critical factors for success

• Strong diagnostic and analytical abilities with a mindset for root cause identification.
• Clear, professional, and empathetic communication with end users and internal partners.
• Ability to manage multiple priorities while ensuring timely follow-through.
• Proactive approach to identifying system improvements and enhancing infrastructure reliability.
• Strong sense of ownership, resourcefulness, and continuous improvement mindset.
• Ability to work effectively across different technical environments and organizational functions.

Professional Experience / Skills & Qualifications:

• Bachelor’s degree in Information Technology or a related field.
• Minimum of 2 years experience in IT support, helpdesk operations, system administration, or network support.
• Strong proficiency with Windows operating systems, networking fundamentals, and cloud technologies.
• Hands-on experience with Active Directory, firewalls, and virtualization platforms.
• Ability to learn new configurations, systems, and technologies quickly.
• Strong problem-solving, diagnostics, and analytical skills.
• Effective verbal and written communication skills with the ability to support users of varying technical levels.
• Strong organizational skills and ability to manage multiple priorities in fast-paced environments.
• Team-oriented, self‑motivated, proactive, and solutions-focused.
• Knowledge of security best practices and compliance considerations.
• Certifications such as CompTIA, Microsoft, VMware, or similar preferred.

Desired Knowledge

• Dell server hardware
• Windows Server OS
• VMware / Hyper‑V virtualization
• Networking technologies (Palo Alto / Cisco)
• Network monitoring tools such as SolarWinds or Auvik
• Cloud platforms such as Azure

Salary range: $70,000 to $80,000.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.