Inside Sales Representative

Description

    The Inside Sales Representative’s   primary responsibility is to support the outside sales team by managing   day-to-day sales activities, qualifying and developing opportunities, and   ensuring timely and accurate follow-up with customers and distributors. This   role also manages a portfolio of smaller and developing customer accounts,   drives pipeline growth, and collaborates closely with marketing, product   management, and field sales to support revenue growth and deliver a seamless   customer experience. Key duties include:
 

• Support the outside sales team by qualifying leads, developing opportunities, preparing and following up on quotes, and providing ongoing account and sales support.
• Identify and qualify potential customers through outbound calls, emails, and other lead-generation activities
• Serve as a primary point of contact for customers and distributors on pricing, quotations, and order-related inquiries in support of outside sales efforts
• Own and manage a portfolio of smaller and developing customer accounts, including relationship management, opportunity identification, and closing sales
• Coordinate closely with outside sales representatives to share account insights, schedule meetings, transition growing accounts, and ensure clear ownership and coverage
• Respond to inbound inquiries, follow up on marketing-generated leads, training events and trade shows
• Conduct  research to understand customer needs, applications, pain points, and purchasing behavior
• Prepare, deliver, and follow up on quotes, sample requests, and product information for both assigned accounts and outside sales support
• Manage sales opportunities through the pipeline—from qualification through closing using Salesforce CRM
• Maintain accurate, timely, and complete customer, opportunity, and activity records in Salesforce to ensure pipeline visibility and forecast accuracy
• Collaborate with marketing and product teams to align sales activities with campaigns, promotions, and product initiatives
• Participate in ongoing training to strengthen product knowledge, sales skills, and understanding of IDEC solutions
• Escalate complex technical questions, negotiations, or strategic opportunities to the Inside Sales Manager or outside sales team as appropriate
• Consistently meet or exceed assigned sales targets, account growth goals, and activity metrics
  
   

Requirements

•  2+ years of inside sales, sales support, or account management experience in a B2B sales environment
•  Hands-on experience using Salesforce as a CRM to manage accounts, opportunities, and sales activities
•  Strong customer communication and relationship-building skills
•  Proven ability to manage multiple accounts and priorities simultaneously
•  Highly organized with strong follow-up, time-management, and attention-to-detail skills
•  Team-oriented, self-motivated, and results-driven mindset
•  Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
•  Previous inside sales experience within industrial distribution and technical B2B sales organizations
•  Technical background or exposure to electronic components, industrial automation, controls, or related products
•  Ability to understand and discuss technical product features, datasheets, and basic specifications
•  Experience directly supporting outside or field sales teams