Sales Concierge

Job Description:

Job Summary

The company is seeking a proactive and organized Sales Concierge to join our sales team at Crystal, a leader in luxury cruise experiences. This role focuses on assisting cruise consultants with essential administrative tasks to ensure seamless post-booking services for our guests.

Essential Job Duties

Post-Booking Support:

• Manage and update guest records, ensuring accuracy and compliance with company standards.
• Handle special guest requests, such as dietary preferences or excursion arrangements, in collaboration with the sales team.
• Support the preparation and distribution of travel documents and communications.

Administrative Coordination:

• Assist cruise consultants in managing guest inquiries and following up on post-booking needs.
• Provide general administrative support, including maintaining organized files and tracking key guest details.
• Prepare reports and summaries for the sales team as required.

Flexibility for Ad-Hoc Projects:

• Take on miscellaneous tasks and special projects to support the sales team’s goals and operational needs.
• Assist in the organization of team events, or internal initiatives.

Communication Support:

• Draft professional correspondence to guests.
• Ensure clear and consistent communication within the sales team and with other departments as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency

Education: Highschool diploma or equivalent.  

Experience: Previous experience in an administrative support role, preferably within the travel or luxury services industry.

Skills/Qualifications:

• Excellent organizational and time management skills, with the ability to prioritize and adapt to shifting tasks.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce or similar systems).
• A positive, team-oriented attitude with a strong focus on delivering exceptional service

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.

Physical Demands

Requires sitting, standing, walking, bending, and reaching.  May require lifting or pushing up to 25 pounds.  Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. 

Expected Hours of Work

The position is full-time. Occasional need for Overtime may be required.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.