- Location
- Chennai, TN, India
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Closing date
- 3 days ago
- Source
- Workday
Description
- Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
- Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
- Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
- Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
- Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
- Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
- Execute technical tasks assigned by team leadership in a timely and efficient manner.
- Utilize technical management systems effectively to ensure accurate and complete data entry.
- Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
- Mentor junior engineers through technical escalation support and customer relationship building
- Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
- Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
- Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
- Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
- Reseller coordination - Inventory & Spares distribution TAT management
Skills
Accounts Receivable