- Location
- Gold Coast, Queensland, Australia · published
- Workplace
- Onsite
- Type
- Contract
- Department
- Marketing
- Seniority
- Entry
- Industry
- Professional Services
- Category
- Customer Experience
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Source
- Workable
Overview
We are seeking reliable, detail-oriented individuals to conduct Customer Experience evaluations for the world's leading premium and luxury brands. As a Freelance Luxury Brand Evaluator, you'll assess real customer journeys across physical and digital touchpoints, observing service quality and interactions. Select assignments based on your availability and location, visit assigned locations, and provide structured feedback through our digital platform. This flexible, project-based opportunity offers access to a global community of evaluators and the chance to work with prestigious brands worldwide—ideal for students and early-career professionals seeking occasional freelance work.
Description
Freelance Customer Experience evaluation opportunities across premium and luxury sectors.
Join CXG, a global leader in Customer Experience, and take part in evaluating real customer journeys for the world’s leading premium and luxury brands.
We help brands enhance their customer experience through structured evaluations based on real interactions across physical and digital touchpoints. As part of the expansion of our freelance network, we are looking for reliable, detail-oriented individuals to conduct Customer Experience evaluations in Australia.
This is a freelance, project-based opportunity. Assignments are compensated, clearly structured, and offered based on your location and availability.
The Role
As a Freelance Customer Experience Evaluator, you will assess real customer journeys and provide objective, structured feedback through our digital platform.
This opportunity is ideal for students, early-career professionals, or anyone looking for flexible, occasional freelance work.
Responsibilities
- Select assignments based on your availability and location
- Visit assigned locations and evaluate the full customer experience
- Observe key details such as service quality, environment, and customer interactions
- Assess both physical and digital touchpoints, including follow-up communication
- Submit clear, structured, and objective feedback through short online questionnaires
Selection Process
- Apply through this platform live.cxg.com
- Short screening process
- Access to available assignments in your area
Benefits
About CXG
CXG is a global leader in Customer Experience, helping brands enhance their customer experience through structured evaluations based on real interactions across physical and digital touchpoints.