Clinical Operations Supervisor

minimum Nurse to Patient Ratios (mNPRs)

Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and strengthening quality of care across the health system. mNPRs set the minimum number of nurses providing care to patients on a given unit. In British Columbia, mNPRs are developed in partnership with the Ministry of Health, the BC Nurses’ Union (BCNU) and health organizations. Guided by our values: We Care for Everyone, We Are Always Learning and We Strive for Better Results, we remain committed to fostering quality practice and learning environments where nurses can grow and thrive.

Description

JOB SUMMARY:Administrates/oversees and provides supervision to designated staff and team professionals including continuous communications, conflict resolution, performance recognition, coaching, performance management, safe work and resident transfer practices, workload and staffing issues. Conducts Attendance Wellness Promotion (AWP), Respectful Workplace, accommodation and other meetings in conjunction with an HR Advisor. Recruits, hires, selects, mentors and retains staff. Oversees all aspects of care delivery and daily activities of designated programs/areas. Liaises with key stakeholders on the achievement of quality indicators and program goals and objectives. Ensures a high standard of care while promoting interdisciplinary practice and ensuring a safe environment for staff and residents. Quality patient/client care is supported through a patient/client/family centered care model in accordance with established standards of professional practice and the vision and values of the organization. Practices within the standards of professional practice and code of ethics for Registered Nurses or Registered Psychiatric Nurses as outlined by the British Columbia College of Nurses and Midwives (BCCNM).QUALIFICATIONS:Education & Experience Current practicing registration as a Registered Nurse or a Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Baccalaureate in Nursing and/or Bachelors in Psychiatric Nursing. Five (5) years recent related experience in an appropriate area of clinical practice within a large complex health organization. Strong facilitation, conflict management and resolution skills that include three (3) years supervisory leadership experience or equivalent combination of education, training and experience. Experience using a variety of software applications including presentation, word processing, spreadsheet and databases.Knowledge, Skills & AbilitiesComprehensive knowledge of issues in relevant service area including current trends, best practices and modalities of treatment.Demonstrated ability to function as a strong team leader, motivator, coach/mentor, and team member within a complex multidisciplinary setting.Demonstrated ability to continuously communicate effectively and strategically with colleagues, physicians and health care staff, both one-on-one and in groups.Utilizes strong critical thinking skills when making decisions, resolving issues/conflict.Demonstrated ability to adjust to new or unexpected events, problem solve, and deal effectively with and guide others in resolution of conflict issues.Demonstrated ability to manage and resolving conflict.Demonstrated ability to model and foster a positive, collaborative, and respectful team working environment. Ability to maintain a high level of professional confidentiality.Demonstrated ability to provide clinical and administrative supervision and consultation.Demonstrated skills and ability to facilitate team building and to work both independently and collaboratively.Demonstrated listening and information seeking skills that promotes open and direct communication and leads to a cooperative approach to problem solving.Demonstrated organizational and planning skills.Demonstrated ability to set priorities, organize work, and meet deadlines.Demonstrated ability to operate related equipment.Physical ability to perform the duties of the position.Employs advanced expertise in the use of current computer applications to create and maintain a variety of client care information systems (such as PARIS), databases, documents and presentations.Demonstrated skill in CPR techniques.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.