Senior Product Manager

Job Purpose

Keeping a patent or trademark alive around the world takes a huge amount of work: filing in each country, translating applications, paying renewals on time, recording every change of ownership. It is high volume, deadline-critical, and still with limited automations. RWS is building the AI-powered engine that changes that, and we are looking for a Senior Product Manager to own it.

 

The role is hands on. You will spend time with the attorneys, in-house IP teams and operations people who live in this work, work closely with engineers and designers, and move from problem to working software with as few hand offs as possible. We will make sure you have the AI you need to move at pace. 

 

About Product & Technology

 

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Overview

Key Responsibilities

 

• Own a product area covering both established services and new AI-driven automation 
• Spend time with patent attorneys & administrators, in-house IP teams and IP operations, and turn what you learn into clear priorities 
• Lead discovery and experimentation: map how the work really happens, prototype, and test with the people who use it 
• Design AI agent workflows that handle routine transactions end to end and keep people in the loop for the complex cases 
• Improve the core services, with a focus on speed, reliability and adoption 
• Carry a margin target for your area, and connect the product work to it 
• Support launches alongside Sales, Marketing and Operations 

 

Skills & Experience

• Solid product management experience, experience in B2B SaaS, workflow software, or technology-enabled services a bonus 
• Strong discovery instincts and the ability to turn customer insight into product direction 
• A knack for mapping a real-world business process and seeing where automation creates value 
• Technical fluency and confidence working closely with engineers on software, data, integrations and AI workflows 
• Practical experience with generative AI or AI agents 
• A genuine working partnership with UX 
• Commercial judgement, and an instinct for connecting user problems to business value 
• Comfort with pace, ambiguity, and modern ways of working 

Useful but not essential

• Experience in legal tech, IP, or patents. Workflow automation, case management, or high-volume transactional operations. Other document heavy or trust sensitive domains.