Customer Success Manager

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

The Role

We’re looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.

This is a highly collaborative role where you’ll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.

 

What you’ll be doing

• Act as a key point of contact for customers, delivering responsive support and issue resolution
• Partner with Account Executives to drive customer retention, satisfaction, and account growth
• Support the sales process through proposal development, contracts, and customer documentation
• Coordinate customer meetings, service reviews, and follow-ups
• Identify and progress cross-sell opportunities across Ricoh’s solutions (IT Services, Managed Services, AV, Digital Automation, Graphic Communications)
• Collaborate with pre-sales, PMO and SMEs to successfully deliver customer projects
• Build strong stakeholder relationships and understand client business drivers
• Monitor service performance and contribute to continuous improvement initiatives

To be successful in this role:

What you’ll bring

• Proven experience in a B2B customer success, sales support or account coordination role
• Strong customer engagement and relationship management skills
• High attention to detail with excellent organisation and time management
• Commercial mindset with the ability to identify growth opportunities
• Strong problem-solving capability and ability to navigate complex environments
• Advanced Microsoft Office skills
• Experience working with customers, sales teams and senior stakeholders

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent