Admin/Scheduler

We are seeking a proactive and organized Administrative and Scheduling Officer to join our team. This role is responsible for managing customer leads, scheduling appointments, handling inquiries, and providing excellent customer service. The ideal candidate is confident speaking over the phone, has strong English communication skills, and can coordinate effectively across departments to ensure a smooth pre-sales and customer experience process.

## Tasks

**Key Responsibilities:**

• Contact potential and existing leads to determine interest and assist in the purchasing process.
• Answer incoming calls and respond promptly to customer inquiries and concerns.
• Engage with customers to provide information about products, processes, etc.
• Act as a pre-sales representative, guiding customers through initial questions and helping them understand next steps.
• Schedule appointments and ensure all customer engagements are logged and tracked in the CRM system.
• Coordinate with other departments to resolve customer issues and provide timely updates when necessary.
• Maintain accurate and up-to-date lead information in the CRM, ensuring proper follow-up and lead nurturing.
• Provide exceptional customer service and ensure all client interactions reflect professionalism and care.

## Requirements

**Qualifications / Requirements:**

• Excellent English communication skills (both verbal and written).
• Confident and comfortable speaking over the phone with customers.
• Strong organizational and multitasking skills.
• Experience in customer service, scheduling, and/or sales coordination
• Familiarity with CRM systems and basic administrative tools is an advantage.
• Positive attitude, attention to detail, and a team-oriented mindset.

_Please note that this position is currently for talent pooling purposes. The hiring process may resume in approximately 4–6 weeks, depending on business requirements._