Senior Specialist, Business Experience Architect

Job Description

Senior Specialist, Business Experience Architect

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

This role leads the front-end of strategic discovery. They dive into messy business problems, uncover real pain points, identify hidden value, and translate insights into clear business opportunities. They activate your philosophy: “Go into the mess, listen, find the real problems & hidden value.”

What will you do in this role

• Conduct deep discovery across business functions (Sales, R&D, Operations, Manufacturing, Division IT).
• Facilitate workshops and field interviews to uncover unmet user needs and business pain points.
• Map current-state experience, workflows, and organizational bottlenecks.
• Identify value opportunities, quantify impact, and build urgency for change.
• Translate ambiguous business issues into structured problem statements and clear use cases.
• Prepare discovery briefs and opportunity canvases for enterprise architects and design teams.
• Collaborate with CTO teams to ensure strategic alignment and readiness for implementation.
• Support prioritization using business value, user impact, risk, and effort scoring models.

Required Skills

• Strong business analysis + user empathy.
• Excellent workshop facilitation and stakeholder management.
• Ability to work across cultures and functions (global footprint).
• Skilled in value identification and change readiness assessment.
• Experience with Design Thinking, Service Blueprinting, or Lean Discovery.

What should you have

• 7–8 years in business analysis, consulting, or digital strategy roles.
• Exposure to enterprise-level digital transformation.
• Experience working with distributed global teams. 

Primary Skills

• Problem Discovery & Framing
  • Turn ambiguous, messy enterprise issues into clear, decision‑ready problem statements
• Enterprise Systems Thinking
  • Understand and connect business capabilities, platforms, data, and integrations end‑to‑end
• Value Articulation & Quantification
  • Translate initiatives into measurable business outcomes (speed, cost, risk, scale)
• Cross‑Functional Facilitation & Alignment
  • Align business, Division IT, Central IT, UX, and compliance towards shared decisions
• Executive Storytelling & Visualisation
  • Communicate complex ideas simply through executive‑ready narratives and visuals

Secondary Skills

• Pragmatic Enterprise Architecture & Governance
  • Apply lightweight standards and guardrails without slowing delivery
• Operating Model & Process Design
  • Design TOMs, processes, and decision rights that enable execution
• Change Readiness & Adoption Thinking
  • Anticipate people, process, and rollout risks across global markets
• Prioritisation & Portfolio Trade‑offs
  • Support leadership in value‑, risk‑, and effort‑based decision making
• Regulatory & Risk Awareness
  • Design compliant‑by‑default solutions without over‑constraining innovation

Who we are

We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Business Enterprise Architecture (BEA), Business Process Improvements, Business Process Modeling, Requirements Management, Strategic Planning, System Designs

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Senior Specialist, Business Experience Architect

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

This role leads the front-end of strategic discovery. They dive into messy business problems, uncover real pain points, identify hidden value, and translate insights into clear business opportunities. They activate your philosophy: “Go into the mess, listen, find the real problems & hidden value.”

What will you do in this role

• Conduct deep discovery across business functions (Sales, R&D, Operations, Manufacturing, Division IT).
• Facilitate workshops and field interviews to uncover unmet user needs and business pain points.
• Map current-state experience, workflows, and organizational bottlenecks.
• Identify value opportunities, quantify impact, and build urgency for change.
• Translate ambiguous business issues into structured problem statements and clear use cases.
• Prepare discovery briefs and opportunity canvases for enterprise architects and design teams.
• Collaborate with CTO teams to ensure strategic alignment and readiness for implementation.
• Support prioritization using business value, user impact, risk, and effort scoring models.

Required Skills

• Strong business analysis + user empathy.
• Excellent workshop facilitation and stakeholder management.
• Ability to work across cultures and functions (global footprint).
• Skilled in value identification and change readiness assessment.
• Experience with Design Thinking, Service Blueprinting, or Lean Discovery.

What should you have

• 7–8 years in business analysis, consulting, or digital strategy roles.
• Exposure to enterprise-level digital transformation.
• Experience working with distributed global teams. 

Primary Skills

• Problem Discovery & Framing
  • Turn ambiguous, messy enterprise issues into clear, decision‑ready problem statements
• Enterprise Systems Thinking
  • Understand and connect business capabilities, platforms, data, and integrations end‑to‑end
• Value Articulation & Quantification
  • Translate initiatives into measurable business outcomes (speed, cost, risk, scale)
• Cross‑Functional Facilitation & Alignment
  • Align business, Division IT, Central IT, UX, and compliance towards shared decisions
• Executive Storytelling & Visualisation
  • Communicate complex ideas simply through executive‑ready narratives and visuals

Secondary Skills

• Pragmatic Enterprise Architecture & Governance
  • Apply lightweight standards and guardrails without slowing delivery
• Operating Model & Process Design
  • Design TOMs, processes, and decision rights that enable execution
• Change Readiness & Adoption Thinking
  • Anticipate people, process, and rollout risks across global markets
• Prioritisation & Portfolio Trade‑offs
  • Support leadership in value‑, risk‑, and effort‑based decision making
• Regulatory & Risk Awareness
  • Design compliant‑by‑default solutions without over‑constraining innovation

Who we are

We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

07/21/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.