- Location
- US - DALLAS/COPPELL (TXCPP), United States of America
- Type
- Full-time
- Department
- Customer Service
- Education
- Bachelor
- Visa
- Not sponsored
- Source
- Workday
Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The territory for this role will be in and around DFW area.
Key Responsibilities:
Issue Management:
Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals:
Proactively engages existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
Identify low touch upsell opportunities and guide customer to resources for additional value
Develop strategies for upselling / cross-selling opportunities to drive account growth
Drive product adoption and educate customers and products and services
Territory Management:
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and to prevent churn
Feedback Collection:
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Qualifications:
0-4 years in customer success, support, or related customer-facing roles
SMB account management experience
Can manage multiple customer engagements through strong organizational skills
Data driven mindset
Excellent written communication skills
Bachelors Degree -- Preferred
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
